Sorry for the out of topic reply
I am having troubles uploading my document because an error pops up saying that 'additional document back file upload can't be blank'
I have tried toggling back and forth, making sure the image doesn't have blank spots, and the name and everything matches but i still receive this error
waiting for your reply
In the future, we'd ask that you create a new forum thread instead of replying to a thread with an unrelated question as this would go against the Community Guidlines you agree to when using the platform. For this reason, I have moved your question to its own individual thread. The issue will likely require that I reach out to our Accounts team for further insight on why the error is appearing which will require that I verify the account. I've gone ahead and sent you an email tilted "Shopify Forum Support" to verify the store. If you can reply to that email with the requested information then I can help get this reviewed.
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