Rearrange order of shipping options at checkout?

Solved
Auswah1
New Member
1 0 0

Hi. Is is possible to rearrange the order of shipping options at the checkout? Default is "Local Pickup" and many customers skip through to the checkout and their order requires "Domestic Shipping" as they don't live in my local area. How can I set "Domestic Shipping" as the default option?

Accepted Solution (1)

Accepted Solutions
Victor
Shopify Staff
1239 114 275

This is an accepted solution.

Hi @Auswah1,

It is currently not possible to re-arrange the order of the available shipping options at checkout, which will always default to showing the cheapest shipping option first and then the other rates in ascending order of price. This is why you'll be seeing your local pickup option appearing first.

Can you tell me which country you are based, and to whom you are offering local pickup as an option to? If you're in the US, you can offer the local pickup option only to customers in the state you are in through your shipping zones—meaning that only customers in that state will see the option for local pickup, and all other customers will only see delivery options. There are also some third-party apps that allow you to set shipping rates to specific ZIP codes or cities, such as Shipping Rates by ZipCode and Advanced Shipping Rules, which will allow you to reduce the area in which customers can choose pickup as an option. This won't solve the problem entirely as customers who live close to the pickup location can still choose pickup even when they want delivery, but it will at least help you prevent customers much further away from choosing this option by mistake.

I hope this helps but please let me know if you have further questions.

Victor | Social Care @ Shopify 
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Replies 4 (4)
Victor
Shopify Staff
1239 114 275

This is an accepted solution.

Hi @Auswah1,

It is currently not possible to re-arrange the order of the available shipping options at checkout, which will always default to showing the cheapest shipping option first and then the other rates in ascending order of price. This is why you'll be seeing your local pickup option appearing first.

Can you tell me which country you are based, and to whom you are offering local pickup as an option to? If you're in the US, you can offer the local pickup option only to customers in the state you are in through your shipping zones—meaning that only customers in that state will see the option for local pickup, and all other customers will only see delivery options. There are also some third-party apps that allow you to set shipping rates to specific ZIP codes or cities, such as Shipping Rates by ZipCode and Advanced Shipping Rules, which will allow you to reduce the area in which customers can choose pickup as an option. This won't solve the problem entirely as customers who live close to the pickup location can still choose pickup even when they want delivery, but it will at least help you prevent customers much further away from choosing this option by mistake.

I hope this helps but please let me know if you have further questions.

Victor | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

View solution in original post

Ruth10
Tourist
7 0 2

In looking back, I see this has been an issue since at least 2013.  We have the same problem - We offer "Pick up shop" only for our state, since it's the default (free)  people just go by it, whether or not they are planning to pick up.  Why can't we decide the order or the default for each shipping option - that would fix this.  OR have not default and make the customer choose a shipping option.  

 

DougieTr
Tourist
12 0 2

As a result not being able to rearrange the order .. I included a $25 charge for Store Pickup - and in the description I indicate this will be refunded.. We were having almost daily people selecting the free pick-up option, needing to contact them with the need to select another option (we had to invoice them).. since this change, have not had a single store pickup selected which is great.

KlaudiaZapiet
Shopify Partner
20 1 5

Hi @DougieTr ,


Klaudia here from the Zapiet team.

I'm glad you found a workaround! However, if you're still looking for options, our app Store Pickup + Delivery might be able to help you!

 

I understand that you would like to have the ability to rearrange the rates at Shopify checkout. However, this is not possible. With our app though, you will be able to show the correct rate according to the checkout method. If a customer selects store pickup on our widget, our app will load the store pickup rate at checkout. The same goes for delivery and shipping. Therefore, customers will not be able to choose different rates and create confusion!

 

If you'd like to explore and interact with our widget, please visit our Demo Store!

 

Our app also comes with a 14-day free trial! I will recommend giving it a go to see if it suits your needs! 

 

Please let me know if you have any questions. You may also reach out on live chat and by email (support@zapiet.com)

 

Cheers,

 

Klaudia from Zapiet