Recurring error when setting up 'free shipping'

[SpicyVegan]

Hello, 

I have been experiencing some issues when I am creating a 'free shipping' function through my online store. I have successfully set up the free shipping option for all purchases through the store by following the shopify guide. I have also tested the function to ensure it works and the result has been a success. However, within a few days of enabling the 'free shipping' function, my store reverts back to charging for shipping, as it deletes the free shipping rate I have previously created within the store settings. 

I cannot understand what is updating/upsetting the system, but I am having continual trouble with this.

Can anyone please help me rectify this problem. 

Kind regards. 

[Erin]

Hi, @SpicyVegan. Thank you for posting this. This definitely should not be happening to your shipping rates. Do you have any other rates set up? If so, are these being removed as well, or is it only happening with the "free shipping" rate?

In this situation I would recommend speaking with our live support time here. I'm not able to see your settings or account details over the Shopify Community, but a Support Advisor would be able to review this with you in more detail and escalate it to our technical team to look into further, if necessaary. You can follow these steps to request support:

1. Start on this page.
2. Log in to your account.
3. Select a topic most related to your problem.
4. Continue to the support options listed under the recommended articles and guides.

Please let me know if you have any questions!