Refund after changing merchant bank account

Refund after changing merchant bank account

Abundantia
Tourist
7 0 0

I changed my bank as an order was fulfilled and now I need to refund the customer order was returned). Can I refund the order, or should I enter my new checking account number first?

Replies 3 (3)

StephensWorld
Shopify Partner
1390 170 351

Using Third-Party Payment Gateway

 

If you haven't changed the bank account linked to your payment gateway yet, then it probably makes sense to do the refund first, so that the refund is deducted from the bank account that the payout was sent to. However, you should be able to still refund the order, even after switching bank accounts -- it'll just be deducted from the new bank account.

 

Using Shopify Payments

 

If you're using Shopify Payments and you issue a refund, then the amount is deducted from your next available payout. So if you switch which bank account you're using, then issue the refund, it won't deduct from your old bank account -- you'll just receive less money on your next payout for future orders you receive (which'll go to the new bank account). 

 

https://help.shopify.com/en/manual/payments/shopify-payments/getting-paid-with-shopify-payments/refu... 

 

 

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https://stephens.world
support@stephensworld.ca

Abundantia
Tourist
7 0 0

I just refunded a you said and it went through ok. Thank you so much for your help.

StephensWorld
Shopify Partner
1390 170 351

Glad to help! 🙂

 

Please 'like' my post if it helped you. 

★ Did my post help? If yes, then please like and accept solution. ★

https://stephens.world
support@stephensworld.ca