I am in the exact same situation as the person who posted this (I was about to cancel when I was chargerd, thinking I would have all day.....I've now closed the store and was hoping to get a refund)
"hello so my account was charged today i opened my store on april 2 we are april 16 i opened the store at 9pm and my account was charged at 11am of the morning i was planning to close the store at 12pm since i had no sales and i was just testing my first store ever to learn i was not planning on buying a plan when i came back i was shocked my bank account was billed of the plan that i did not want in the first place emailed the billing support in addition to the shipify normal support and guess what its been 5 hours and still no response i emailed them at 1pm its 7:27pm so 9pm is quite close i hope they not going to wait until then and say its been 14 days because obviously its not so please if anyone can help i appreciate it i can't just lose that money knowing im a student and i really need it"
We will then be able to check to see if it will be possible to grant a refund of that invoice for you internally.
If you have already gotten in touch via the Help Centre, you would have been automatically issued a ticket number via email as confirmation of that contact.
You can keep an eye on that email and refer to this ticket number for support purposes.
Don | Social Care @ Shopify - Was my reply helpful? Click Like to let me know! - Was your question answered? Mark it as an Accepted Solution - To learn more visit the Shopify Help Center or the Shopify Blog