refund after my store was cancelled

2 0 1

my shopify store was cancelled after making my first sale. they said my business was too high risk (i disagree but cannot fight them. a few weeks page, the only customer said shopify refunded them for the order and gave them their money back. so what happens now? will they do a chargeback on me?


Replies 2 (2)
Shopify Partner
142 28 39

Can I ask what are you selling?

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Shopify Staff (Retired)
Shopify Staff (Retired)
1122 76 170

Hi there, @Michael_C1


Welcome to the Community! Definitely a great place to gather some input regarding anything about the platform!


With regards to your inquiry however, we recommend you reply to your ongoing ticket/email with our internal team for next steps regarding this matter. We are not able to open up back end information here in the Community which is why it's best to refer this question to our internal team who are already handling this matter for us. 

To learn more visit the Shopify Help Center or the Community Blog.