Accepting credit cards, warehouses, and shipping and fulfilling orders
I have started an online store to test with new theme and it doesn't work. Then I forgot to close this and yesterday( 09/05/2020) i recieved an notifcation email that i have purchased a monthly plan. I was shocked because i don't want to much money on just a testing store. After that, i immediately closed this store. Hope someone can help me refund my subscription plan. Thank you.
Hi, @ptadropshipping.
While our Terms of Service does state that we do not provide refunds, we are able to make exceptions on a case by case basis so long as the store is fully closed. Given that you've closed your store, I can help get your refund request reviewed. Please respond to my email titled "Shopify Forum Support" with the requested information. Once I have reviewed your reply then we can get the ball rolling.
Chat soon!
Trevor | Community Moderator @ Shopify
- Was my reply helpful? Click Like to let me know!
- Was your question answered? Mark it as an Accepted Solution
- To learn more visit the Shopify Help Center or the Shopify Blog
User | RANK |
---|---|
6 | |
5 | |
5 | |
4 | |
3 |
Explore the 30-30-30 rule, a dynamic social media strategy for new businesses. Learn how t...
By Trevor Sep 20, 2023Discover how to leverage the often overlooked footer of your ecommerce site to gain custom...
By Skye Sep 15, 2023In this blog, we’ll be shining a light on Shopify Partners, Experts, and Affiliates. Who a...
By Imogen Sep 13, 2023