Accepting credit cards, warehouses, and shipping and fulfilling orders
I have started an online store to test with new theme and it doesn't work. Then I forgot to close this and yesterday( 09/05/2020) i recieved an notifcation email that i have purchased a monthly plan. I was shocked because i don't want to much money on just a testing store. After that, i immediately closed this store. Hope someone can help me refund my subscription plan. Thank you.
Hi, @ptadropshipping.
While our Terms of Service does state that we do not provide refunds, we are able to make exceptions on a case by case basis so long as the store is fully closed. Given that you've closed your store, I can help get your refund request reviewed. Please respond to my email titled "Shopify Forum Support" with the requested information. Once I have reviewed your reply then we can get the ball rolling.
Chat soon!
Trevor | Community Moderator @ Shopify
- Was my reply helpful? Click Like to let me know!
- Was your question answered? Mark it as an Accepted Solution
- To learn more visit the Shopify Help Center or the Shopify Blog
User | RANK |
---|---|
6 | |
5 | |
4 | |
4 | |
3 |
Learn these 5 things I had to learn the hard way with starting and running my own business
By Kitana Jan 27, 2023Would you love to unleash the unbridled power of the Google Shopping Channel into your sho...
By Gabe Jan 6, 2023How can you turn a hobby into a career? That’s what Emmanuel did while working as a wa...
By Skye Dec 30, 2022