refund after subscription trial?

New Member
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I have started an online store to test with new theme and it doesn't work. Then I forgot to close this and yesterday( 09/05/2020) i recieved an notifcation email that i have purchased a monthly plan. I was shocked because i don't want to much money on just a testing store. After that, i immediately closed this store. Hope someone can help me refund my subscription plan. Thank you. 

Reply 1 (1)
Community Moderator
Community Moderator
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Hi, @ptadropshipping

While our Terms of Service does state that we do not provide refunds, we are able to make exceptions on a case by case basis so long as the store is fully closed. Given that you've closed your store, I can help get your refund request reviewed. Please respond to my email titled "Shopify Forum Support" with the requested information. Once I have reviewed your reply then we can get the ball rolling. 

Chat soon!

Trevor | Community Moderator @ Shopify
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