Refund for difference in shipping cost.

[MythicMunchies]

I received an order from a customer, and they paid $6.33 in shipping. When making the label, I was able to reduce the cost of shipping to $3.96 by correcting the default package size option. Does the difference in shipping cost get sent back to the customer automatically, or will I have to do it manually? If manually, how can I do a partial refund for that cost? Thank you.

[austincook · Accepted solution]

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@MythicMunchiesbari centrale lockers wrote:

I received an order from a customer, and they paid $6.33 in shipping. When making the label, I was able to reduce the cost of shipping to $3.96 by correcting the default package size option. Does the difference in shipping cost get sent back to the customer automatically, or will I have to do it manually? If manually, how can I do a partial refund for that cost? Thank you.

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The difference in shipping cost does not get sent back to the customer automatically. You'll need to issue a partial refund manually. To do this, go to your Shopify admin, find the order, click on "Refund," and enter the amount to refund for the shipping difference.

[UjjawalS]

hi @MythicMunchies you can refer the refunding order guide posted by Shopify here: https://help.shopify.com/en/manual/orders/refunds-returns/refunding-orders