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Refund For fraudulent Payment After Customers Purchase

Refund For fraudulent Payment After Customers Purchase

ShopWCR
Visitor
1 0 0

Hi everyone,

 

We had a customer order a product for $539 which was fraudulent, Shopify then reversed the payment for $574.

How do we get refunded the full amount as I'm concerned this could happen repeatedly at our expense which seems ridiculous. 

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