FROM CACHE - en_header

Refund Money from Store

New Member
1 0 0

Dear all,

I am wondering when can receive my money back, I used to be a customer with one shop that offers consultation sessions via Shopify then he apologized that he will not be able to serve me, and he promised to refund the money back.


I received a message from his Shopify account that the amount is refunded, but nothing has yet been deposited back to my visa.


Any thoughts, please 

Reply 1 (1)
Community Moderator
Community Moderator
3223 436 753


If the business you purchased from processed a refund, then the refund will take between 2-5 business days to appear back on your payment method as per your bank's processing time. Business days do not include local holidays or weekends. If you do not relieve the refund in this timeframe, then I'd recommend reaching back out to the store to confirm the refund was successfully processed. 

Trevor | Community Moderator @ Shopify (Out of Office until Sept 7th)
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog