refund my money

Norahamad
New Member
1 0 0

My account was charged $29 USD today and i want close the store as this is just  a testing and learn since i had no sales. I was shocked my bank account was billed of the plan that i did not want in the first place. Please if anyone can help i appreciate it i can't just lose that money that i a just a student and i really need it. Can someone guide me how?

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Marty
Shopify Staff
Shopify Staff
303 48 59

Hi, @Norahamad.

Thanks for your message, I can certainly help guide you through this. We do offer a helpful guide that walks you through cancelling your account, which you can access by clicking here. That said, I will post the steps here in case you are looking to get this done quickly and without further investigation:

  1. From your Shopify admin, go to Settings > Plan.

  2. Click Cancel subscription or Pause or cancel subscription.

  3. Review the options to pause your subscription, or sell your store.

  4. If you still want to cancel, then click Cancel subscription and close store.

  5. Select a reason for the cancellation, and then click Continue.

  6. Enter your password, and then click Close store.

Once you follow the above steps your account should be cancelled. In regards to a refund for the subscription bill you were charged, this is a bit trickier. As noted in our Terms of Service that you agree upon when signing up for a Shopify account states, we do not normally issue refunds on subscription charges. That said, once you cancel the account, I would suggest reaching out to our live support team to look into the potential of a refund. 

While we’re not able to provide account-specific support via the Shopify Community at this time, we’d be happy to continue assisting you through live chat, email, or callback. Please visit our Help Center and log in to your account to create a support request. Once you reach one of our live support advisors and explain your request, they will be happy to look into the potential for a one-time refund subscription as long as the account has successfully been cancelled following the steps above.

I hope this information helps you get on the right track, please do not hesitate to reach back out to me here with any questions you may have. 

Marty | Social Care @ Shopify
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