Access a community of over 900,000 Shopify Merchants and Partners and engage in meaningful conversations with your peers.
I issued a refund to a customer, and a day later, she told me she didn’t know if it mattered, but the card that was refunded was no longer active. I see on my end the refund going through. What happens to that money that was refunded? Where is it going to?
Hello @flatoutfabulous!
That is a good question!
You can advise your customer that if their card is cancelled, that money will be sent to the bank/company that issued the card. From there, the next steps depend on their own situation:
If they cancelled their whole account where that card was, then they will instead receive that refund in the form of a paper cheque. From your part, you have already done everything that you could for the refund, essentially it is now up to the customer to get in touch with the bank if they still have some doubts about the funds.
Let me know if you have any other questions here.
Thanks! -Lana
Lana | Social Care @ Shopify
- / Was my reply helpful? Click Like to let me know!
- Was your question answered? Mark it as an Accepted Solution
- To learn more visit the Shopify Help Center or the Shopify Blog