refund

hcshop
New Member
1 0 0

i forgot to end subscription after my free trial. it auto deduct to my pay pal account. I'm not using the store even on the free trial stage. can I refund? I made 2 account so it deducted me twice:(

Reply 1 (1)
Rein
Shopify Staff
Shopify Staff
163 15 25

Hi, @hcshop 

 

This is a great question. These things do happen from time to time, we do have a process in place for this too. We can assist you through this and the only way to do this would be by authenticating you through live chat/callback or email. 

 

You can log in to the help center and get verified here.

Once logged in, open up a contact method you prefer and our team will assist from there. 

Rein | Social Care @ Shopify 
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