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Good morning,


I intended to deactivate my store before the start of the next billing cycle, but due to a lack of access to a stable network connection and a computer, I was unable to do so. Today, now that I have free access to my admin panel, I noticed a charged and processed fee. I missed the deadline by one day... 😞


Is it possible to get a refund for the amount charged by you? I plan to return to the Shopify platform when I have more time to build the store. As you can see, I didn't manage to do anything, and losing 160 PLN is quite painful for me.

Reply 1 (1)

Shopify Partner
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It is possible to request a refund from Shopify in your situation, although it is not guaranteed. Shopify's refund policy typically states that they do not provide refunds for subscription fees, but they do review cases on an individual basis. Hope your problem will be resolved soon.

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