refund

Iuliann
Tourist
8 0 1

Hello, my account was charged today $29.00, i bought a plan on 18 november at 12:30 PM and i wanted to cancel the plan today, but i was charged on 18 december at 10AM and i can no longer cancel it, so i put my store on pause and now i don t even have the 30$ plan anymore, is there a way i could get a refund? I really need that money i am a student and $30 really does matter.

Replies 13 (13)
Iuliann
Tourist
8 0 1

Hello again, i received that mail saying that i would get a refund (or that s what i understood) but the money didn t come yet, is there a waiting time?

Cal
Shopify Staff
984 103 167

Hi! Yes indeed, it may take the banks some time to process a refund. The weekends also slow up transfers. 

Please do touch with us if you haven't seen the refund appear in 7 working days! 

Cal | Social Care @ Shopify 
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Iuliann
Tourist
8 0 1

Hello, 7 days in and i still didn't get the money back.

Cal
Shopify Staff
984 103 167

Hi @Iuliann, I can understand why you'd be concerned but I imagine it's the time of year. I can confirm the refund was issued. Please do keep us posted. 

Cal | Social Care @ Shopify 
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 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog