Refunded and Chargeback Issue (~$5000) – "Chargeback Hold Release"?

[fresh00]

I have an instance where I canceled and refunded an order. Later that day (April 25), customer opened a chargeback too (likely friendly fraud tactics).

Also that same day, the chargeback closed and we found out we lost, despite the Shopify portal saying we had longer until May 4 2025 and no evidence submitted yet.

Now I'm confused when viewing our Payouts—I'm unsure whether there will be a double/duplicate payment from our account to the customer. Very concerned!

Although the payouts seem to even things out, we "lost" the chargeback, so will it end up deducting still? It's only April 27, meaning I'm not sure if there will be more adjustments made in Payouts. Does anyone have experience with next steps, or if this has come to a resolution yet, based on the Payouts so far?

Orignial order:

Chargeback opened (we refunded earlier this day before the chargeback opened but doesn't show in payouts yet):

Not sure if these are the final adjustments, or because we "lost" the chargeback if it'll charge again!?:

[Beacon-Jason]

HI @fresh00 

The "Chargeback hold release" is simply because you have already refunded the customer before the chargeback was opened, so that you are not dinged twice on the charges and do not have a negative balance on this order!

Correction: you the only thing you lost is the $173.14 Fee. It's recommended you use manual payment capture within the Shopify payment settings in the future to avoid this fee.