Reg : Delivery of my order 3066

rohith1
New Member
4 0 0

Our order no. 3066. Our expected delivery is on 27/08/2021. Till date we have not received our Electric foldable cycle. Please do the needful and confirm as soon as possible. 

Regards 

Ramesh

Replies 6 (6)
Luna
Shopify Staff
Shopify Staff
712 67 89

Hey there, @rohith1

Luna here from Shopify. I'm really sorry to hear that you haven't received the product you ordered on time. I've been in a similar situation, and I know how frustrating that can be. I'm happy to point you in the right direction.

Shopify is a software company that merchants use to sell their products. However, we don't handle any of the orders or shipping ourselves. It is the responsibility of the merchant to ensure that their orders are being sent out. That being said, it will be best to contact the store owners directly as they are the only ones that have the ability to see your order and take the appropriate actions. Here are a few places and tips to look for their contact information:

  • By replying to your order confirmation email 
  • On their website, through their "Contact Us" section.
  • On their social media platforms

If it has been more than two weeks and you cannot get ahold of them, your next best steps are outlined in our document: FAQ: Your Online Order

Please let me know if you have any questions, 

Luna | Social Care @ Shopify 
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 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

rohith1
New Member
4 0 0

Still we did not get our bicycle till now (13/09/2021). kindly do the needful.

 

Regards 

Ramesh. S

 

Luna
Shopify Staff
Shopify Staff
712 67 89

Hey, @rohith1.

Thanks for getting back to me here. I completely understand where you're coming from. However, Shopify doesn't handle the orders ourselves. If you'd like more information regarding your order, contacting the store directly is your best bet as they are the only ones that have the ability to see your order and take the appropriate actions. Often, replying to your order confirmation email is a great way to reach them. Otherwise, I've suggested some other ways to contact the store owners above. If you're unable to reach the store or you don't hear back from them, your next best course of action would be to contact your bank or payment processor (Ex: PayPal) to see what they can do to help. Keep in mind that they usually require that at least 30 days have passed before they take any action. However, your bank or payment processor would have more information on this.

All the best,

Luna | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

rohith1
New Member
4 0 0

We didn't receive the cycle till now. We also not able to file our compliant. Do needful.

Regards 

Ramesh.S

Luna
Shopify Staff
Shopify Staff
712 67 89

Hey there, @rohith1.

Thanks for that additional context. I'm sorry to hear that you couldn't get in touch with the store owners. As I mentioned above, if you're unable to contact the store directly the next step will be to reach out to your banking partners to recover your funds.

Warmly, 

Luna | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

rohith1
New Member
4 0 0

In this issue, it is shopify's responsibility to save the customer money. We are disappointed by your reply.we need  our money  otherwise we loose  our trust with shopify.  Expecting your favourable  reply.