Regional Support: Payments (India)

[Victor]

Learn more about managing your payments while running your Shopify store in India.

This thread is part of the Regional Support threads offered for merchants based in India. To see which other topics are available, you can visit the India hub here.

There are a number of different payment gateways available to merchants in India, which will allow you to accept payments from your customers through your Shopify store. This includes the likes of PayU, Razorpay and paytm, among many others.

To use these gateways to collect payments on Shopify, you will first need to create a merchant account with the payment processor of your choosing. After this is done, you will be provided with your account credentials by the processor which can then be used to activate the gateway within Shopify. This is done in the Payment providers section of your Shopify admin settings.

Shopify also allows you to connect your PayPal business account via PayPal Express Checkout. You can enable this alongside your primary gateway which processes credit card payments, meaning that your customers will have the option of paying by card or with their PayPal account. It is also possible to enable different alternative and manual payment methods on your store, such as bank deposit and cash on delivery (COD).

Shopify also offers an Advanced Cash on Delivery app, which is exclusively available to merchants in India. The app allows for greater control when it comes to making COD an available payment method to customers, as you can use the app to restrict this payment option based on the customer’s location and the value of their order.

Please note that all payments processed via a third-party gateway are subject to transaction fees, and the rate of these fees depends on which Shopify subscription you have chosen. You can find the rate charged per transaction for each plan over on our pricing page.

Update 10/26/20; Several updates have been made to Advanced Cash on Delivery thanks to your valuable feedback! If someone selects Cash on Delivery (COD), only COD is shown instead of other payment options, and if someone selects prepaid shipping the online payment options will be shown instead. We have streamlined the process to keep the customer focused on one goal - completing the purchase. Thanks again for your feedback!

If you have a question or comment to make about processing payments on Shopify in India, please post it below.

[Elle]

Hi, @banterkitchen 

Currently, Shopify Payments is a requirement to use a subscription based app. You can learn more about our Subscriptions feature here. 

We are working to support additional payment providers (ie. PayPal should be supported by Q2 of this year). You can see which subscription features are in development and when they are being released here. 

I hope this helps! 

[Elle]

Yes, we do intend to integrate credit card, however as you might know, people in many developing countries don't really use credit cards. India is one of the example, and that's why we are looking to add local payments... Despite we are based in HK, we are providing digital services which customers from all over the world can use it despite the location. Why I'm not able to see those payment methods though? Are there any other way of doing it?

@Lan123, currently you are bound by the payment providers supported in the region in which your business is being run. You can also offer manual and alternative payment methods as additional options! 

I can definitely appreciate your situation though so I've passed along a request to our developers to consider the ability to integrate local payment options when a store is operating in another region. 

[prince-wise]

Hey victor

This is prince form prince-wise , I have just activated my third party payment method but make payment I need to integrate my API to the store that's y I need contact a person who can integrate API for my third party payment method . can u guide me where I can find and contact this person for shopify details .

plzzz help !!

[Elle]

Hi, @prince-wise 

We always recommend our Shopify Experts for hands-on assistance with the API. 

I hope this helps! 

[chandanagarwal1]

@Victor @Elle 

Does Shopify provide Express Google Pay Checkout Options for India based stores?

Thanks

[Victor]

Hi @chandanagarwal1,

No, I'm afraid not. Google Pay can only be activated on Shopify checkouts via Shopify Payments, which is not currently available to merchants in India at this time. I will be sure to submit your request for Google Pay to be made available via other gateways to our development team.

Kind regards,

Victor | Shopify Social Care

[ajaypatra]

can anyone suggest to me a better payment gateway (domestic and international) for my Website and App.

[Elle]

Hi, @ajaypatra 

Happy to help! 

What payment provider are you currently using, and what features are you looking for that your current provider does not support? 

[Raju456KUMAR]

This is very informative knowledge and I got the whole process. Thank you so much @Victor sir

[Victor]

Hi @Raju456KUMAR,

No problem at all! It's my pleasure. Thank you for the kind words.

Kind regards,

Victor | Shopify Social Care

[SabiraAlam]

Is there any way to add a discount coupon for prepaid orders? To divert COD customers towards PPD. 

[Mayank_Mittal]

Hi Victor, I want to use understand how are third party providers and alternative payment methods different from each other?

For e.g. cashfree is a third party provider and Razorpay is an alternative payment method in India. Do i have to pay transaction fee which varies between 2% and .5% as per plans for both these payment providers?

I know that i have to pay transcaction fee for using cashfree as it is a third party provider but does that imply on Razorpay as well? It is categorized as an alternative payment method and i cannot find anywhere mentioned that i have to pay transaction fee for using any alternative payment method.

Also, please tell if there is any solution to avoid transaction fees in India. Because i do not think shopify payments is available in India and it seems like it is the only payment solution to avoid transaction fees.

[Victor]

Hi @SabiraAlam,

It is not possible to create a discount code only available to those who choose pre-paid options, but you can add on an additional fee for customers who choose to pay via Cash on Delivery. This can be done via the Advanced Cash on Delivery app, available for free for Shopify merchants based in India. You can read more about setting this up here.

Kind regards,

Victor | Shopify Social Care

[Victor]

Hi @Mayank_Mittal,

Thank you for getting in touch. Third-party gateways are those which are primarily used to process standard credit card transactions, whereas alternative payment gateways allow for other types of payments to be processed (such as cryptocurrencies). Usages of either would incur transaction fees, although manual payments are exempt from these charges. Examples of manual payment methods include cash on delivery and bank deposits.

I hope this explains things but please let me know if you have further questions.

Kind regards,

Victor | Shopify Social Care

[RajdipsinhRana]

we don't have shopify payment in india so we have to choose other third party payment providers. than we also have to pay payment fees 2%(for basic plan) to shopify?

[Zoe14]

Unable to authorize $39.98 USD on PayPal Express Checkout.

Hi, please help me! I don't know it's my problem or customers'.

[Victor]

Hi @RajdipsinhRana,

Yes, that's correct. Shopify Payments is not available in India so if you wish to process credit card payments you would need to use a third-party gateway, which are subject to transaction fees. On the Basic plan those transaction fees are 2% per order, as listed on our pricing page for India. You can find a list of payment gateways available to merchants in India here.

Please let me know if you have any further questions.

Kind regards,

Victor | Shopify Social Care

[Victor]

Hi @Zoe14,

Have you seen multiple issues of this in your store? You can refer to the abandoned checkouts section of your Shopify admin to see if other customers have had PayPal issues at checkout. If not, it's more likely to be an issue on the customer's end. If you want to be sure of this, I would recommend speaking to PayPal directly as they can offer more insight any failed attempts to process a payment via their gateway.

Kind regards,

Victor | Shopify Social Care

[Youvraj]

Your order from KITCHENTOOLS.CO.IN has been shipped.

Hi Youvraj , thanks for your purchase of Rs. 249.00 from KITCHENTOOLS.CO.IN! We'll notify you when it ships. View order (#1033): https://kitchentools-co-in.myshopify.com/58613956783/orders/2a5fa2b5d67070dd5f35f217381f10cc/authent...

How my self track my order or refund if any difficulty on your side

[indianpetal]

Hi. I have setted PayPal Express in my Payments but it is not colleting payment from my internation customers. They continuously complaining of Transaction Failure. I have checked with my PayPal Account and everything seems to be OK and working fine.

Could you please help me in this.