Regional Support: Payments (India)

[Victor]

Learn more about managing your payments while running your Shopify store in India.

This thread is part of the Regional Support threads offered for merchants based in India. To see which other topics are available, you can visit the India hub here.

There are a number of different payment gateways available to merchants in India, which will allow you to accept payments from your customers through your Shopify store. This includes the likes of PayU, Razorpay and paytm, among many others.

To use these gateways to collect payments on Shopify, you will first need to create a merchant account with the payment processor of your choosing. After this is done, you will be provided with your account credentials by the processor which can then be used to activate the gateway within Shopify. This is done in the Payment providers section of your Shopify admin settings.

Shopify also allows you to connect your PayPal business account via PayPal Express Checkout. You can enable this alongside your primary gateway which processes credit card payments, meaning that your customers will have the option of paying by card or with their PayPal account. It is also possible to enable different alternative and manual payment methods on your store, such as bank deposit and cash on delivery (COD).

Shopify also offers an Advanced Cash on Delivery app, which is exclusively available to merchants in India. The app allows for greater control when it comes to making COD an available payment method to customers, as you can use the app to restrict this payment option based on the customer’s location and the value of their order.

Please note that all payments processed via a third-party gateway are subject to transaction fees, and the rate of these fees depends on which Shopify subscription you have chosen. You can find the rate charged per transaction for each plan over on our pricing page.

Update 10/26/20; Several updates have been made to Advanced Cash on Delivery thanks to your valuable feedback! If someone selects Cash on Delivery (COD), only COD is shown instead of other payment options, and if someone selects prepaid shipping the online payment options will be shown instead. We have streamlined the process to keep the customer focused on one goal - completing the purchase. Thanks again for your feedback!

If you have a question or comment to make about processing payments on Shopify in India, please post it below.

[Raju456KUMAR]

This is very informative knowledge and I got the whole process. Thank you so much @Victor sir

[Victor]

Hi @Raju456KUMAR,

No problem at all! It's my pleasure. Thank you for the kind words.

Kind regards,

Victor | Shopify Social Care

[indianpetal]

Hi. I have setted PayPal Express in my Payments but it is not colleting payment from my internation customers. They continuously complaining of Transaction Failure. I have checked with my PayPal Account and everything seems to be OK and working fine.

Could you please help me in this.

[arunsharmaseo]

Hi,

I am not able to activate Paypal Express Checkout option. I have valid Paypal account, but when i am going to connect with shopify, nothing happened.

Please help.

[Elle]

Hi, @arunsharmaseo 

Happy to help you with this!

Can you please let me know exactly what steps you are taking? Also, if you're receiving any error messages in particular please let me know what they say. 

As a troubleshooting step, please try to connect your account within an incognito window inside of Google Chrome. 

Looking forward to hearing back from you soon!

[loki1]

hi @Elle @Victor 

i have added both paytm and cashfree but my customers cant pay the money at the checkout. it shows your payment can be processed for technical reasons. try again or use a diffrent payment. please help us in this issue with=out payment gateway it make huge problem.

[Victor]

Hi @loki1,

Thank you for getting in touch and for sharing that screenshot. Have you been able to process any payments via these gateways on your store, or have they not worked since you enabled them as activate gateways? When did you create your merchant account with Cashfree and PayTM?

Kind regards,

Victor | Shopify Social Care

[loki1]

Hi @Victor 

My customers tried to pay through these payment gateway but all the payment is gone through abondened checkout. it's been one month our website is launched and I have integrated about one month. In test payments it is working but in real transaction it shows like this which I have shown in the screenshot

[Victor]

Hi @loki1,

Okay, I see. I'll need to take a closer look at your store to try and determine the issue, so will email you shortly and authenticate you on your store. Please look out for my email and get back to me there so I can continue to help.

Kind regards,

Victor | Shopify Social Care

[NG_TT]

Hi @Victor and @Elle,

I am looking for a solution for my website where certain products are prepaid only and certain can be COD as well. 

The customer can see if on the product page if a certain product is COD or Prepaid. 

At check out, I need split payment options where customer can pay for the prepaid items and is allowed to select COD for the COD items. 

Apologies if this has been asked too many times already. I wasn't able to find an answer despite searching extensively!

Thanks in advance,

Neha

[Weyday]

Hi Shopify,

I'm using Advanced COD for India app for Cash on Delivery orders.

But, I'm seeing lot of scam/bogus purchases without proper Phone Number, Email ID or even Address. Is there way to verify their phone number with OTP without adding any apps.

Your response is much appreciated.

Thanks,

Deva.

[Elle]

Hi, @Weyday 

Sorry to hear you are experiencing an increase in scam orders, that's definitely frustrating! 

Currently, SMS verification at checkout is not a core feature of Shopify. Our developers are aware that this feature has been requested, and we do hope to offer this in the future!

As a workaround, you can make customer accounts required to purchase or use the FraudLabs app for OTP verification. 

Cheers, 
Elle

[Weyday]

Thank you Elle for your support, appreciate it.

[GUPTA]

hi

i am unable to link payment plan as credit card, bank transfer etc...i have only paypal which is linked to my store...

please help..

[Victor]

Hi @GUPTA,

Shopify does allow merchants in most countries to pay for their subscription via PayPal, and you can add your PayPal account as a payment method in Settings > Billing. Do you see this option if you head to this area of your admin? It should look like this:

Kind regards,

Victor | Shopify Social Care

[MelRoy]

Hi,

I have been using the Advanced Cash On Delivery app for India since 2016 and had to deactivate it temporarily since March 2020. Tried activating it in the month of May and started getting the below errors:

1) Cash on delivery has not been activated.

2) When trying to make a cod payment at the payments page we get an error message but that's a Heroku Application error message. 

I have been desperately chasing Shopify support to help me with this issue as it's causing us huge losses but no one has even bothered to look into it properly. Can someone help me here?

[Victor]

Hi @MelRoy,

I'm sorry to hear that you've had this issue with the app, and that you've not been able to get the support required to find a resolution. Have you spoken to any members of our support team over phone, live chat, or email? If so, what did they say when asked about issues with the app?

Kind regards,

Victor | Shopify Social Care

[MelRoy]

Hi Victor,

Here's what I have been hearing from Jaimie from the support team for the
last 3 months - At this time, this issue remains open and unresolved with
the development team. We do not currently have a timeframe that we can
provide on when this will be resolved.

He has been literally copy-pasting the same response. What more do I say.

[MelRoy]

Hi Victor,

Here's what I have been hearing from Jaimie from the support team for the last 3 months - At this time, this issue remains open and unresolved with the development team. We do not currently have a timeframe that we can provide on when this will be resolved.

He has been literally copy-pasting the same response for the last 3 months. What more do I say.

[Victor]

Hi @MelRoy,

Okay, I see. Thank you for sharing this with me. It sounds from Jaimie's email that the issue you've experienced is a known one that is currently being looked into, but currently has no ETA in terms of a resolution. I understand that this is frustrating, but this can happen with some aspects of the Shopify platform (including its apps) and may take some time to resolve. You can always contact our support team again via our Help Center and ask them if there are any further updates to your ticket they can provide.

Kind regards,

Victor | Shopify Social Care

[MelRoy]

8 months to solve such a simple issue is some time? Are you even serious?
Do you guys realize the number of losses you guys have individually put my
business through? Sadly enough, you guys haven't even bothered to offer any
alternatives. I inquired about setting up a new Shopify store but the team
couldn't even guide me through the process. How do we export our customer
data and other stuff? Such a disappointing experience after being a Shopify
merchant for over 5 years.

[rankish3]

Hi, 

I am facing this problem in my store. Most of my COD order are showing either double or triple the actual amount on being marked paid. I recently noticed this problem while reconciliation. I am not sure why is this happening can you help. Below is the screenshot. 

[Victor]

Hi @rankish3,

Thank you for sharing that screenshot—can you confirm if you are using the Advanced Cash on Delivery app, or do you just have cash on delivery enabled as a manual payment method on your store?

Kind regards,

Victor | Shopify Social Care

[Vora]

Is Advanced Cash On Delivery feature is also available for Basic Plan? 

Please guide us how we can have different shipping charge for prepaid and COD orders being in Basic plan.

[Lan123]

Hi, how can we add additional indian payments? such as UPI, paytm and etc. listed under https://www.shopify.in/payment-gateways?shpxid=f7967ca2-08D2-413B-DADA-8E4AC5577A12
Under "Setting"->"Payment"，i couldn't find them under "third party providers" or "alternative payment methods"

[Elle]

Hi, @Lan123 

I'm able to see PayTM and PayU on my side for shops in India so we may need to take a closer look at your account. 

For good measure, can you please send me a screenshot of what appears when you go to Settings > Payments > Alternative Payments and search "Pay"? 

Thanks!

[Lan123]

hi Elle, thanks for getting back to me, very much appreciated! Here's the screenshot. I'm not seeing the payment method, is it because the business location is in HK? Despite the business location itself, we are serving customers worldwide with digital services. Please help, this is critical to us.

[Elle]

Hi, @Lan123 

Yes, the payment options you see are the payment gateways available to you in your region. 

Payment providers available in India may not be supported in HK. 

As long as you have a credit card gateway enabled on your store, customers from all over the world will be able to check out on your site. If you would like to offer additional payment methods for customers without credit cards such as manual payment methods, you can do so; however, you will not be able to integrate with providers not supported in your businesses' region. 

I hope this helps clear things up! 

[banterkitchen]

Hi ,

Can someone help me with setting up subscription app for my store?

Every app i try says that I need to enable shopify payments as my payment gateway, but when I checked, shopify payments is not available in India. Does that mean that I can't use subscriptions or is there any other way to implement this? I use Payu Payment gateway.

Thank you

[Elle]

Hi, @banterkitchen 

Currently, Shopify Payments is a requirement to use a subscription based app. You can learn more about our Subscriptions feature here. 

We are working to support additional payment providers (ie. PayPal should be supported by Q2 of this year). You can see which subscription features are in development and when they are being released here. 

I hope this helps! 

[Lan123]

Yes, we do intend to integrate credit card, however as you might know, people in many developing countries don't really use credit cards. India is one of the example, and that's why we are looking to add local payments... Despite we are based in HK, we are providing digital services which customers from all over the world can use it despite the location. Why I'm not able to see those payment methods though? Are there any other way of doing it?

[Elle]

Yes, we do intend to integrate credit card, however as you might know, people in many developing countries don't really use credit cards. India is one of the example, and that's why we are looking to add local payments... Despite we are based in HK, we are providing digital services which customers from all over the world can use it despite the location. Why I'm not able to see those payment methods though? Are there any other way of doing it?

@Lan123, currently you are bound by the payment providers supported in the region in which your business is being run. You can also offer manual and alternative payment methods as additional options! 

I can definitely appreciate your situation though so I've passed along a request to our developers to consider the ability to integrate local payment options when a store is operating in another region. 

[chandanagarwal1]

@Victor @Elle 

Does Shopify provide Express Google Pay Checkout Options for India based stores?

Thanks

[Victor]

Hi @chandanagarwal1,

No, I'm afraid not. Google Pay can only be activated on Shopify checkouts via Shopify Payments, which is not currently available to merchants in India at this time. I will be sure to submit your request for Google Pay to be made available via other gateways to our development team.

Kind regards,

Victor | Shopify Social Care

[ajaypatra]

can anyone suggest to me a better payment gateway (domestic and international) for my Website and App.