Regional Support: Shipping (India)

Victor
Shopify Staff
Shopify Staff
1441 139 325

Learn more about handling shipping and fulfilment while running your Shopify store in India.

 

This thread is part of the Regional Support threads offered for merchants based in India. To see which other topics are available, you can visit the India hub here.

 

Merchants based in India can choose to sell their products both domestically and abroad, and Shopify allows you to control where you ship your products and how much you want to charge for shipping. When selling domestically, you can place regions of India into different shipping zones and set appropriate shipping prices:

 

20-09-b0y9u-u6ykq

 

For example, if you are based in and shipping from Tamil Nadu, you may wish to offer cheaper shipping rates for neighboring states in comparison to those in the north of the country. By adding these states into different shipping zones, you could, for example, set cheaper shipping rates for customers in Andhra Pradesh and more expensive rates for those in Uttar Pradesh.

 

There are also a number of apps that can help merchants in India better manage their shipping and fulfillment. Shiprocket is an app built for Indian merchants that allows for the purchasing of shipping labels from numerous couriers, including FedEx, BlueDart, Delhivery, DHL, Gati, and others. Other apps such as Shyplite offer a number of shipping services to Indian merchants, whereas SMS Alerts India can be used to send shipping confirmation messages to your customers.

 

Along with the examples referenced above, there are a multitude of apps that can help you manage your shipping and delivery within Shopify. You may also wish to consider:

 

If you have a question or comment to make about managing shipping and delivery on Shopify in India, please post it below.

Victor | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

Replies 28 (28)
AnkitKumar
Tourist
3 0 1

Please add Shiprocket to your list because they are the best shipping partner with amazing support.

Victor
Shopify Staff
Shopify Staff
1441 139 325

Hi @AnkitKumar,

Thank you for the suggestion; I have gone ahead and added Shiprocket as a suggested app for Indian merchants in the main post.

Kind regards,

Victor | Shopify Social Care

Victor | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

PluginHive
Shopify Partner
796 31 90

Hi @Victor,

Can you please update the list of shipping apps with our Multi Carrier Shipping Label app? The app allows to integrate different carriers like Delhivery, BlueDart, DHL, and FedEx for Indian merchants, and we already have a lot of Indian merchants using the app to handle the shipping process. 

Adding to the features, the app is GST Compliant for DHL and FedEx India and also supports CSB-V for FedEx.

Customer Success @ PluginHive
Shipping Automation | FedEx shipping | Multi-carrier shipping | Shipment Tracking | Australia Post shipping
AnkitKumar
Tourist
3 0 1

Thank you so Much

Victor
Shopify Staff
Shopify Staff
1441 139 325

Hi @PluginHive,

Yes, sure thing—if the app is already serving a number of Indian merchants and offers a variety of different shipping options in India, I'm happy to add it. I'll do so now.

Kind regards,

Victor | Shopify Social Care

Victor | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

PluginHive
Shopify Partner
796 31 90

Thanks @Victor !

Customer Success @ PluginHive
Shipping Automation | FedEx shipping | Multi-carrier shipping | Shipment Tracking | Australia Post shipping
Narayanjagwani
New Member
1 0 0

Hello Victor 

i want to Set pincodes (Shipping Postal codes)  which are Serviceable and which are not Serviceable please guide me to do it

Victor
Shopify Staff
Shopify Staff
1441 139 325

Hi @Narayanjagwani,

If you wish to restrict shipping options based on customers' postal codes, there are a number of third-party apps that allow you to do this. Examples include Easy Shipping Restrictions and Postcode Shipping, which should both work for India, although there are a variety of apps you can choose from on the Shopify App Store.

Kind regards,

Victor | Shopify Social Care

Victor | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

RaghavDev22
Tourist
9 0 1

I want to add Delhivery in my Shopify store. I have the basic plan. Which app will be good and that will calculate the shipping price accordingly?

PluginHive
Shopify Partner
796 31 90

Hi @RaghavDev22,

Since you have the basic plan, you need to enable carrier calculated shipping in your store to calculate and display shipping rates at Shopify checkout for any courier service. There are two options to enable it; Add this feature for an additional $20/month on your basic Shopify plan, or choose a yearly subscription for your current Shopify plan, with which you can get this option for free. You can then contact Shopify support to get it enabled in your store, or I hope @Victor can help you with that.

Now, to add Delhivery to your Shopify store, you can use our Multi Carrier Shipping Label app. The app helps you calculate the shipping rates, print shipping labels in bulk and also automate the tracking process for Delhivery, along with many other top carriers as well. You can try the app with a 14-day free trial. 

Customer Success @ PluginHive
Shipping Automation | FedEx shipping | Multi-carrier shipping | Shipment Tracking | Australia Post shipping
RaghavDev22
Tourist
9 0 1

@PluginHive Thank you for the reply and If I add Multi Carrier Shipping Label app without upgrading the plan, will that work.

How to add this feature for an additional $20/month because I am not getting it from where to add and if I choose a yearly subscription, are you sure that, I will get it free?

Thanks

Victor
Shopify Staff
Shopify Staff
1441 139 325

Hi @RaghavDev22,

If you wish to activate the carrier-calculated shipping feature, you'd need to contact Shopify support directly so that you can be authenticated on your store and then this can be enabled from our end. The feature can be accessed for an additional $20 USD per month, or you can receive it for free if you opt to pay for your subscription on an annual basis.

Kind regards,

Victor | Shopify Social Care

Victor | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

PluginHive
Shopify Partner
796 31 90

Hi @RaghavDev22,

Yes, you don't have to upgrade your plan for the app to work. You need the carrier-calculated shipping feature for calculating and displaying the rates at Shopify checkout.

As Victor have mentioned here, this feature can be accessed for an additional $20/month, or you can receive it for free if you choose to pay for your current subscription on an annual basis.

Customer Success @ PluginHive
Shipping Automation | FedEx shipping | Multi-carrier shipping | Shipment Tracking | Australia Post shipping
Debdutto
New Member
11 0 0

Hi

I am having an issue with Local Delivery.

Whenever I am creating a draft order, Local Delivery Profile is not showing under Shipping.

"If you're not seeing all your rates, add a customer with a complete shipping address." - This text is showing.

Please help me fix this.

Victor
Shopify Staff
Shopify Staff
1441 139 325

Hi @Debdutto,

Thank you for getting in touch and for sharing that screenshot with me here. Are you using Shopify's own local delivery feature, or one provided by a third-party app? Is this draft order being created so you can send an invoice to a customer and ask for payment?

Kind regards,

Victor | Shopify Social Care

Victor | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

Debdutto
New Member
11 0 0

Yes when I am creating a draft order and asking customers for payment, After that also Local delivery App is not showing that order.

Debdutto
New Member
11 0 0

Hi Victor

Thanx for addressing the solution, I am having an issue with my slideshow, the Heading and Button are showing below image in mobile view but its fine in desktop view.
Please help me.

Debdutto_0-1626434738287.png

 

Victor
Shopify Staff
Shopify Staff
1441 139 325

Hi @Debdutto,

Thank you for sharing the screenshot of your theme issue here. Have you made any changes to your theme's code recently, or installed any apps that affect the storefront? This is often the cause for theme issues. Can you also confirm to me which theme you are using?

Kind regards,

Victor | Shopify Social Care

Victor | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

Debdutto
New Member
11 0 0

Hi

Thank You for your response.
I am using Empire Theme