Regional Support: Shipping (UK)

[Victor]

Learn more about handling shipping and fulfilment while running your Shopify store in the UK.

This thread is part of the Regional Support threads offered for merchants in the United Kingdom. To see which other topics are available, you can visit the UK hub here.

Merchants based in the United Kingdom can offer both manual and third-party carrier calculated shipping rates to their customers at checkout. This second option allows UK merchants to link their FedEx and UPS accounts to Shopify and offer live rates from these providers at checkout.

Please note that the live rates can only be enabled if the merchant has the carrier calculated shipping feature enabled, which is a standard feature of our Advanced and Plus plans. However, this feature can also be added to a merchant's store for an additional cost of $20 USD per month if they are on the Shopify plan. Merchants on the Shopify plan can instead have this feature enabled at no additional cost if their subscription is paid for on an annual basis. If you’d like to add this feature to your account, please contact our support team.

Outside of the integrated options of FedEx and UPS, there are a number of third-party applications that allow UK merchants to offer live rates from other shipping providers. Some apps will also allow you to buy shipping labels for different providers in the UK. These include:

• Royal Mail Shipping Extension (includes live rates from Royal Mail that appear at checkout).
• Starshipit Shipping & Tracking (includes live rates from the likes of DHL and DPD at checkout, as well as the ability to buy shipping labels from numerous carriers, including Royal Mail).
• Zenstores - UK Shipping App (includes the ability to buy shipping labels from numerous carriers, including DHL, DPD, Hermes, Royal Mail and Parcelforce).
• Multi Carrier Shipping Label (includes the ability to buy shipping labels from UK-based carriers including Royal Mail, Parcel Force & DHL)

Royal Mail also offer their Click & Drop app, which can be installed in the form of a sales channel in the Shopify admin. This app will allow you to easily buy and print Royal Mail shipping labels for your orders. You can refer to Royal Mail’s setup instructions to install the app in your store.

If you’re looking for more information or direct assistance with any of these apps, we recommend contacting the developers of the app directly. The developers build and support these apps and their contact information can be found on the app’s page on the Shopify App Store.

If you have a question or comment to make about shipping when based in the United Kingdom, please post it below.

[Victor]

Hi @jmitch2006,

Yes, absolutely. Our Shopify Shipping feature allows merchants in the UK to purchase shipping labels from DPD and Evri directly from the Shopify admin, which can then be printed out at home and affixed to your packages. You'll then just need to take them to the appropriate drop-off point so that they can be accepted by the courier and shipped out to your customers.

If you buy shipping labels directly from Shopify, you do not need your own indiviual account with either DPD or Evri. The rates you'll pay are negotiated by Shopify directly with the couriers and are available to all eligible merchants in the UK who wish to use them.

I'd recommend reading the Shopify Help Center articles for both DPD and Evri to understand the considerations and limitations for each service. For both couriers, you can only purchase labels for orders being shipped domestically in the UK.

I hope this helps but please do not hesitate to reach out again if you have any further questions.

[linzal]

Hey Victor, the DPD shipping labels are fab and cheaper than our rate with them. However, when generating the label today, the printing was really poor quality on my DPD thermal label printer. I compared it to a label we print from the native MyDPD app and there is a big difference in quality. DPD is very picky with labels, is there anything I can do to help with this? It is one of the reasons we haven't gone forward with the Zenstores app, we have had labels rejected three times by DPD head office. They are picky! Thanks in advance.

[Victor]

Hi @linzal,

I'm glad to hear that the DPD labels you purchased were cheaper than what you were paying before. In terms of the quality, did you notice that the labels looked different and/ or of lower quality when viewing the digital version on your computer? Or was it only when printed did the labels seem of insufficient quality?

[Det742021]

AVOID THIS FEATURE, AS SOON AS YOU HAVE MISSING PARCELS NOBODY HELPS, WE LOST OVER A 1000 DOLLARS ON SHIPPING AND PRODUCTS ONLY IN TWO WEEKS TIME

NO SUPPORT

NO CLAIM

NOBODY CARES