Removed staff member receiving emails sent to our shop email address

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Removed staff member receiving emails sent to our shop email address

ChrisCP
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2 1 0

A staff member in our organisation who has switched roles and has been removed from our Shopify store is still receiving emails going to our store email address. I can't find their email anywhere in the backend of the store, and the three current staff members who are on the store (including myself) do not seem to be receiving emails going to our store email address. It's meaning that we're missing customer enquiries. 

 

I'm not quite sure how to resolve this as there doesn't seem to be a specific sending around configuring the Shopify sender email address recipient. Does anyone have any guidance? 

Accepted Solution (1)

ChrisCP
Visitor
2 1 0

This is an accepted solution.

After searching a while I found the answer - the staff member was set up as the forwarding email under Domains, so I have adjusted this to be the current staff member. 

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Reply 1 (1)

ChrisCP
Visitor
2 1 0

This is an accepted solution.

After searching a while I found the answer - the staff member was set up as the forwarding email under Domains, so I have adjusted this to be the current staff member.