Accepting credit cards, warehouses, and shipping and fulfilling orders
A staff member in our organisation who has switched roles and has been removed from our Shopify store is still receiving emails going to our store email address. I can't find their email anywhere in the backend of the store, and the three current staff members who are on the store (including myself) do not seem to be receiving emails going to our store email address. It's meaning that we're missing customer enquiries.
I'm not quite sure how to resolve this as there doesn't seem to be a specific sending around configuring the Shopify sender email address recipient. Does anyone have any guidance?
Solved! Go to the solution
This is an accepted solution.
After searching a while I found the answer - the staff member was set up as the forwarding email under Domains, so I have adjusted this to be the current staff member.
This is an accepted solution.
After searching a while I found the answer - the staff member was set up as the forwarding email under Domains, so I have adjusted this to be the current staff member.
Starting a B2B store is a big undertaking that requires careful planning and execution. W...
By JasonH Sep 23, 2024By investing 30 minutes of your time, you can unlock the potential for increased sales,...
By Jacqui Sep 11, 2024We appreciate the diverse ways you participate in and engage with the Shopify Communi...
By JasonH Sep 9, 2024