Accepting credit cards, warehouses, and shipping and fulfilling orders
A staff member in our organisation who has switched roles and has been removed from our Shopify store is still receiving emails going to our store email address. I can't find their email anywhere in the backend of the store, and the three current staff members who are on the store (including myself) do not seem to be receiving emails going to our store email address. It's meaning that we're missing customer enquiries.
I'm not quite sure how to resolve this as there doesn't seem to be a specific sending around configuring the Shopify sender email address recipient. Does anyone have any guidance?
Solved! Go to the solution
This is an accepted solution.
After searching a while I found the answer - the staff member was set up as the forwarding email under Domains, so I have adjusted this to be the current staff member.
This is an accepted solution.
After searching a while I found the answer - the staff member was set up as the forwarding email under Domains, so I have adjusted this to be the current staff member.
Shopify and our financial partners regularly review and update verification requiremen...
By Jacqui Mar 14, 2025Unlock the potential of marketing on your business growth with Shopify Academy's late...
By Shopify Mar 12, 2025Learn how to increase conversion rates in every stage of the customer journey by enroll...
By Shopify Mar 5, 2025