Removing a canceled or refunded unfulfilled order

[DumbleCo]

This question has been asked here on the forum but I am yet to find an answer.

I have an unfulfilled order that I cannot get rid of in my list. The order was canceled and refunded some time ago and I am unable to remove it. Is there any way to do this?

 

 

[Elias]

Hey, @DumbleCo.

Thank you for posting this question!

The number badge that appears beside the Orders represent the number of Open orders in your store. Generally, when an order has the Paid and Fulfilled statuses, the order will be automatically archived as most stores have this as a default setting. However, when an order is cancelled or refunded, then the order doesn't have the required statuses to get removed automatically. Instead, you'll need to archive the orders manually to remove them from the Open orders list.

That being said, I'd love to hear more about your business and share some resources to help you get started. What types of products are you selling? Do you have a marketing plan prepared for your store?

[DumbleCo]

The order has been archived. It is unfilfilled which is the problem. Can you help with that?

** Moderator edit; Image with PII removed

 

[Elias]

Hey, @DumbleCo.

Thanks for following up!

You wouldn't be able to change the fulfillment status since the order has already been cancelled and refunded. However, after you archive the order, the order will be removed from the Open list and the number badge beside the Orders will reflect this. From there, the order is considered closed and no further action is required.  

If you have any other questions on this topic, then don't hesitate to let me know!

[DumbleCo]

I am wanting the order removed from the list of orders unfulfilled. With an unfulfilled status it remains on the list of orders confusing us on how many orders we need to fulfil for the day.

 

[Elias]

Hey, @DumbleCo.

Thank you for following up with the additional context.

When archiving orders, the order does get removed from the Open orders list and the number in the badge should decrease. However, if you're not seeing the orders being removed, then it's possible that there is a refund in progress or there is a balance owing. If you believe there's a mistake, then it looks like we'll need to access your account in order to get a closer look and resolve the issue. While we're unable to provide account-specific support via the Shopify Community, we'd be happy to further assist you through live chats. Simply visit the Shopify Help Center and login to your account to create a support request.

Let me know if you've any other questions and keep me posted!

[Vahlery]

i don't think that the customer wants his data on the internet.

[Elias]

Hey, @Vahlery.

Thank you for joining the thread.

If you have a customer that doesn't want their data on your store, then you can erase a customer's personal data from your store. If you'd like to learn more, then we'd recommend taking a look at our guide on Processing customer data requests.

Alternatively, if a customer is using Shop Pay, then they can choose to remove their own data by deleting their Shop Pay account. If a customer isn't using Shop Pay, then they can submit a removal request using the form at the bottom of our Shopify Privacy Policy. 

That being said, I noticed that you're a new member of our Shopify Community! I'd love to hear more about your business and share some resources to help you get started.