Removing canceled/ refunded orders from 'Unfulfilled' status

Yarnell-Riley
Tourist
6 1 2

Hello,

Due to supplier issues, I had to refund 30 orders this week. Unfortunately, these canceled orders are still showing as "Unfulfilled" in my system. Can anyone advise on how to remove them from the "Unfulfilled" filter or assist with doing so?

Thank you.

Replies 7 (7)

Yarnell-Riley
Tourist
6 1 2

@Yarnell-Riley wrote:

Hello,

Due to supplier issues, I had to refund 30 orders this week. Unfortunately, these canceled orders are still showing as "Unfulfilled" in my system. Can anyone advise on how to remove them from the "Unfulfilled" filter or assist with doing so?

Thank you.


I apologize, I should have mentioned that not all of these orders were fully cancelled. Some have only been refunded but are still showing as open in my system. Can anyone advise on how to remove them from the 'Unfulfilled' filter or assist with doing so? Thank you.

ndell
Visitor
2 0 3

Hey Yarnell,

 

Did you ever find a solution for this issue? Having a similar thing occur on my store

MichielSteltman
Shopify Partner
9 0 7

I am having the same issue: cancelled and archived orders remain in the "unfulfilled list" forever.
This is a pain, because there is no (JSON) import filter to exclude archived or cancelled orders hence they keep showing up in the to-be-fulfilled list every time and the list keeps growing/

The UI menu (bottom of list lage)  "mark as fulfilled" has no effect.
So: How to mark cancelled / archived orders as "fulfilled"  ?

I would really like this to be fixed !


 

JMFG
Tourist
4 0 4

It's so annoying to show orders unfulfilled even when refunded and archived.  Please let the community know if this is ever fixed.

cloud_d
Visitor
1 0 0

Shopify I am also running into the same issue! Please help all of us!

klemieux
Visitor
1 0 0

Yes Shopify, please help with this!!!! It's so hard to keep up with orders when there are unfulfilled transactions that have been cancelled or refunded!! There is no delete button even for me to just delete the transactions!!!

 

wiremonkey
Tourist
5 0 0

Yes, why on earth are returns showing up in the unfulfilled list? Please fix Shopify!