Request Refund for Monthly Subscription

[Hüseyin]

Hi there
i tried Shopify but it wasn't going fully online. there were some important limitations.
so i decided to try the cheapest plan. you know because it said 14 day FREE trial.
everything worked fine thanks, hopefully i'll work with you in the future.
meanwhile please can you refund 

thanks in advance

ps: i only tried paid version for 1 day

[Trevor]

Hi, @Hüseyin. 

Happy to help get this reviewed! I'd love to learn more about how we can work to improve our platform for you and other merchants. Would you mind sharing what important limitations the platform had?

In reference to your refund request, while our Terms of Service does state that we do not provide refunds, we can make exceptions on a case by case basis only if the store is fully closed within a reasonable timeframe of the invoice generating. If you haven't closed your store yet, then you'll want to login to your store and navigate to Settings/Plans and Permissions. From here, you'll need to select "Close Store" at the bottom of the page which will put you through the prompts to close your store and remove you from active billing.

Can you confirm that you have closed your store? If yes, then I can verify the account to begin reviewing your refund request. 

[Hüseyin]

hi, Peter

i was developing e-commerce website for a client and i used shopify for the first time. so using real domain name was limited to subscription as i understand (maybe i misunderstood) anyway i wanted to show my client the website with the real domain name, so i had to subscribe to a plan. 

yes, i have closed the store. .

[Trevor]

@Hüseyin 

Thank you for the context. You are correct in that you would need to subscribe to a plan to add your domain if you are using a Shopify Partners account. Nevertheless, I can help review your refund request. Please reply to my email titled "Shopify Forum Support" with the requested information so I can help have this reviewed. 

[Andy06]

hello, I need a refund for the monthly subscription i never set up my website or store due to financial reasons, i would really like to get my refund 

[Trevor · Accepted solution]

@Andy06 

If your store is fully closed within a reasonable timeframe of your invoice generating, then we may be able to provide a refund for your most recent invoice.

While we’re not able to provide account-specific support via the Shopify Community at this time, we’d be happy to continue assisting you through live chat, email, or callback. Please visit https://bit.ly/3cJkx8V and log in to your account to create a support request.

Since this is the next step I've marked this reply as the solution for the benefit of others who may discover this topic. Thanks!

Note: You can still log in to your store even if it is closed to create a support request.