Risk Analysis on order via Marketplace Connect (eBay)

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In the last couple of days, we have received alerts for Medium Risk orders that all came from eBay via the Marketplace Connect app (it used to be Codisto). We have had orders from eBay that had no risk associated with it. 


But, what I don't get is how is Shopify able to flag it as they are not collecting the payment? Every indicator is grey because they don't have any information. 


We cancelled the first two orders as they were for a large amount. But, this current one, the person has over 2,000 positive feedbacks on eBay. 

I don't want to keep on cancelling orders but I would also like to understand how this is possible (medium risk) without having the full payment info. 


According to Shopify help, they said "I have checked with your order let me tell you about the fraudulent how it works, actually we have a record of the customers that file charge back on the orders to the merchant as they false accumulations like order not received,damage item,missing item."


Is that the case...they have record of this particular customer knowing that they have filed chargebacks before??


Any insight? Anyone else encountering this? I don't even know what to say to the buyer as I don't know why they were marked as fraudulent. 

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