Rogue charge during paused store

New Member
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Hello! For some reason, I recently got a $14 charge on my card from Shopify even though my store has been paused for a few weeks now. Because I have zero access to anything, I cannot log into my admin to view what the charge is for. As far as I know, I have no third party subscriptions or have purchased any apps, so I can't fathom what I'd be getting charged for. I also don't even have the option to do the pause and build for $9/month and I definitely don't want to pay $30 just to see what the previous charge is from. 

Is there some way to temporarily access my charge history to find out more details or another way to access the pause and build feature?

Reply 1 (1)
Shopify Staff
Shopify Staff
1420 145 259

Hi @marsillygoat,

Hyde here from Shopify.

That's strange. No one likes unexpected and inexplicable charges!

It sounds like you have paused your store completely and stepped away. App charges are paused when you pause your store, however, if you have any pending app charges, then you're billed for those charges when you pause your store. It's worth noting that your store is paused for up to three months without being charged for your subscription. You can reopen your store any time during the three months. If, after three months, you don't reopen your store, then you're upgraded to the Pause and Build plan, which is $9 USD per month.

So that is one possible explanation for the sudden $14 charge. The alternative could be that you have in fact added a third-party app that is charging you outside of the Shopify cycle (this could happen if the app is not listed on the Shopify app store).

However, to be absolutely certain, we’ll need to access your account in order to dig into your billing. While we’re not able to provide account-specific support via the Shopify Community at this time, we’d be happy to continue assisting you through live chat, email, or callback. Please visit our help center and log in to your account to create a support request.

Since this is the next step I’ve marked this reply as the solution for the benefit of others who may discover this topic. Thanks!

All the best, Hyde.

Andrew | Social Care @ Shopify 
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