Royal Mail Click & Drop: Can Shopify Automatically Send the Postage Service?

Royal Mail Click & Drop: Can Shopify Automatically Send the Postage Service?

AndreHairRight
Excursionist
15 0 4

Hi All,

 

We dispatch all our items via Royal Mail and purchase postage through integration with RM's Click & Drop platform.

 

Currently, Shopify automatically sends the orders and their weight across to Click & Drop however, it doesn't send the postal service our customers have chosen (e.g. Royal Mail 24, Royal Mail 48).

 

Is it possible for Click & Drop to receive the correct postal service, as currently, we're having to manually check and select the postal service for each order? This isn't a problem when selecting the same postal service for multiple orders, but we don't want to post someone's order using an incorrect service (e.g. they selected 1st Class and we select 2nd Class).

 

Thanks

Andre

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