Royal Mail Click & Drop - some orders not importing from my Shopify store?

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Hi all, I've searched and found a couple of similar threads but sadly they haven't helped with an issue I've been having. I've integrated shopify with RM Click and Drop, however lately only about half the orders have been imported into the orders section of my RM dashboard. There doesn't seem to be any pattern to this, it just seems to go down randomly for a few orders. Any idea what's going on?? In the meantime, can I import these orders manually? It's a bit of a pain creating a new order and copying all the info over line by line from shopify.

Thank you 😁!

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