Royal Mail Click & Drop Weights - Box & Fill not accounted for

AmaryaLtd
Visitor
1 0 2

Hi All,

We use RM Click & Drop for our Shopify orders but we've hit a problem regarding weights.

We sell physical products.

Each product has been assigned its correct weight in grams in the product details.

When a customer places an order, Click & Drop quite correctly pulls the product through and adds it to the postage label.

BUT...

it does NOT take into consideration the weight of the actual box the items are being sent in nor the fill inside to protect the products (shredding, paperwrap, bubblewrap etc).

Therefore when the customer's order is boxed and ready to be shipped the final weight of the package bears no resemblance to the weight stated on the label.

It's often anywhere between 50-250 grams out depending on the size of the order.

So I'm looking for ways to add the weight of the box & fill to every order BEFORE we generate the labels via Click & Drop.

I can't seem to find a way of doing this.

Thanks in advance 

Replies 6 (6)

Pommad
Tourist
4 0 3

Did you find a solution to this please? We are having the same issue and it is driving me mad

😞

ShopStore201
Excursionist
14 0 76

Same issue

plfunkymusic
Excursionist
32 2 12

Did you ever find a solution to this?  Seems like a very obvious requirement to have some pre-defined packages 

larrygstock
Visitor
2 0 0

Same problem here - did you have any luck?

plfunkymusic
Excursionist
32 2 12

Sadly our current solution is to add 5g to each item in Shopify and hope that the total roughly reflects reality.  For a single item we're slightly under, and for larger orders we are over.  Far from ideal.

GemmologyRocks
New Member
6 0 0

I am having the same issue.  And I don't get it Shopify state that the "Default Package" weight will get added to the order weight. 

 

This is not Like lots of other things where they say "nope you've got to buy an app" it is what is says happens in the all the help documents.

 

If I were to look at this from a point of view of my products, if something didn't do what I told my customer it did,  that would be a fault that I would have to fix. 

 

I'm going to compile a list of shopify help documents that state this,  and send it to them as a "support" email.  In the hope they then fix the discrepancy between what they say happens,  and what actually happens. 

 

I'll post it here,  if I manage to do it, so you can send the same as a help/support worry and maybe if enough of us do it,  they'll fix it!

 

Kerry - GemmologyRocks