Royal Mail Click & Drop Weights - Box & Fill not accounted for

Royal Mail Click & Drop Weights - Box & Fill not accounted for

1 0 2

Hi All,

We use RM Click & Drop for our Shopify orders but we've hit a problem regarding weights.

We sell physical products.

Each product has been assigned its correct weight in grams in the product details.

When a customer places an order, Click & Drop quite correctly pulls the product through and adds it to the postage label.


it does NOT take into consideration the weight of the actual box the items are being sent in nor the fill inside to protect the products (shredding, paperwrap, bubblewrap etc).

Therefore when the customer's order is boxed and ready to be shipped the final weight of the package bears no resemblance to the weight stated on the label.

It's often anywhere between 50-250 grams out depending on the size of the order.

So I'm looking for ways to add the weight of the box & fill to every order BEFORE we generate the labels via Click & Drop.

I can't seem to find a way of doing this.

Thanks in advance 

Replies 7 (7)

4 0 3

Did you find a solution to this please? We are having the same issue and it is driving me mad


14 0 81

Same issue

32 2 12

Did you ever find a solution to this?  Seems like a very obvious requirement to have some pre-defined packages 

2 0 0

Same problem here - did you have any luck?

32 2 12

Sadly our current solution is to add 5g to each item in Shopify and hope that the total roughly reflects reality.  For a single item we're slightly under, and for larger orders we are over.  Far from ideal.

New Member
6 0 0

I am having the same issue.  And I don't get it Shopify state that the "Default Package" weight will get added to the order weight. 


This is not Like lots of other things where they say "nope you've got to buy an app" it is what is says happens in the all the help documents.


If I were to look at this from a point of view of my products, if something didn't do what I told my customer it did,  that would be a fault that I would have to fix. 


I'm going to compile a list of shopify help documents that state this,  and send it to them as a "support" email.  In the hope they then fix the discrepancy between what they say happens,  and what actually happens. 


I'll post it here,  if I manage to do it, so you can send the same as a help/support worry and maybe if enough of us do it,  they'll fix it!


Kerry - GemmologyRocks

1 0 0

Hi, I am having this issue too.

I thought that surely the solution is not to add a 'guestimate' weight to every single product on my store to hopefully account for one of the packaging types that I use. There is no accuracy in this. 

I cannot get a response from Royal Mail, as I was hoping they would have this setting on Click and Drop - as you mentioned, its pulling through the correct weight of the item as it should. So I went to Shopify support and the response was that its simply not a function. You can set the default package, but this will only account for one type of packaging. 🤔

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