Royal Mail Click and Drop not updating orders

Solved
Matrixcbdoil
Tourist
6 0 1

Hi all,

Im panicking a bit here as my Royal Mail click and drop app isn't updating.

It isn't recognizing all my new orders and seems stuck 2 days ago.

I've tried uninstalling and reinstalling it with no success.

 

Any advice would be greatly appreciated

Adam

Accepted Solution (1)

Accepted Solutions
JonWright
Shopify Partner
818 123 351

This is an accepted solution.

Keeping threads together https://community.shopify.com/c/Shopify-Discussion/Roal-Mail-Click-and-Drop-Down/m-p/679160#M160181

 

I've just tried it and it's back up & working for me as well.

If helpful then please Like and Accept Solution

Owner of Neuralcandy Shopify Agency

View solution in original post

Replies 16 (16)
AndrewDS
New Member
2 0 1

Hi,

 

I'm currently having the same issue, the last order that synced was on Monday!

 

Terrible time for us to be having issues. 😞 I'll be contacting click and drop support.

 

JonWright
Shopify Partner
818 123 351

This is a known issue that is affecting everyone using Click & Drop with Shopify, see this thread https://community.shopify.com/c/Shopify-Discussion/Royal-Mail-Click-and-Drop-stopped-marking-orders-...

 

So uninstalling/reinstalling etc. isn't going to help i'm afraid.

If helpful then please Like and Accept Solution

Owner of Neuralcandy Shopify Agency
Matrixcbdoil
Tourist
6 0 1
Thanks buddy, I thought it was just me.
I few of my orders are resends to so the customers are screaming at me!
Matrixcbdoil
Tourist
6 0 1
That's for sharing that thread, I suppose it's a bit more settling knowing they're on the job of fixing it buddy 👍
Don
Shopify Staff
Shopify Staff
2035 140 268

Hi all!

 

Don here from Shopify.

 

As @JonWright mentioned above, this is a known issue affecting that Royal Mail service as integrated with Shopify.

 

We're aware of this and working to resolve what we can from our side, though our only advice at the moment is to reach out to Royal Mail directly to see if there's anything they would suggest.

 

Otherwise, it would just be necessary to wait while this is being worked on.

 

All the best!

 

 

Regards,

Don

Don | Social Care @ Shopify 
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TMZ
New Member
1 0 0

same issue for 2 days as well!

Seashore
Excursionist
20 0 54

This is the email response I received today from Royal Mail. I reported the issue to them two days ago:

 

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Mike_Berry
Excursionist
12 1 2

We have the same problem, thanks for posting the work-around by importing the orders, it helps but still a right pain!

JonWright
Shopify Partner
818 123 351

This is an accepted solution.

Keeping threads together https://community.shopify.com/c/Shopify-Discussion/Roal-Mail-Click-and-Drop-Down/m-p/679160#M160181

 

I've just tried it and it's back up & working for me as well.

If helpful then please Like and Accept Solution

Owner of Neuralcandy Shopify Agency
Matrixcbdoil
Tourist
6 0 1

Hey all,

 

Is it working for yet for anybody? 🙂

 

Thanks

Adam

Mike_Berry
Excursionist
12 1 2

Yes, it was fixed at the end of last week and works for me.

ELSIJO
New Member
2 0 0

Hi, How this is REsolved? Im not finding the answer. I have same problem. 

Please help me!

ELSIJO
New Member
2 0 0

Hi @Mike_Berry, How it is fixed?

Mike_Berry
Excursionist
12 1 2

This was a problem quite a while ago, and I think Shopify fixed it. I didn't have to do anything myself to fix it.  As far as I am aware we do not have the problem now.

Ecoman
New Member
2 0 0

I know this is an old thread but I'm having issues today with this. An order from 2 hours ago is not showing in my royal mail click and drop account, but eBay orders from today is working. Is there a problem with Shopify again?

 

Thanks

 

Winbit
New Member
1 0 0

Same issue here. The order submitted 7h ago and still no label available in RM Click and Drop...