Royal Mail not updating delivery status on Shopify

Chloemilton
New Member
6 0 0

I am having issues with Royal Mail Click and Drop. In order for our returns portal to work, we need Shopify to pull tracking details from Royal Mail so that the status of the order updates to an accurate delivery date. Currently, our tracking updates on Shopify with the number but this does not change to delivered afterwards. This does, however, update on our DHL account. 

 

Is there anything I can do differently or a flow I can set up to change this? 

 

I ave contacted Royal Mail and they said they are unable to help. Any advice would be appreciated. 

Replies 6 (6)

happy_shopper
Tourist
7 1 0

hi, did you make any progress with this, we are trying to achieve the same thing?

Chloemilton
New Member
6 0 0

Hello, unfortunately not! Both Shopify and Royal informed me that the other would be able to help - neither could. Our next idea is to switch to a new courier, potentially DPD, hoping that their technology isn't quite as ancient as Royal Mail.

happy_shopper
Tourist
7 1 0

thanks for the update. i think we are drawing blanks too.
we update the fulfilment with tracking info via API, but then it seems that Shopify doesnt do anything with it. Its the responsibility of the fulfilment app to send updates

happy_shopper
Tourist
7 1 0

in case it's useful for anyone else that finds this post - Royal Mail in the UK is not a supported carrier for real-time status updates!!!!!!! Go figure!!!!
https://help.shopify.com/en/manual/shipping/understanding-shipping/shipping-carriers?shpxid=b83641f6...

scottvining
Shopify Partner
2 0 0

That's crazy! There must be so many businesses in UK using Royal Mail and Shopify. I'm having loads of issues with Royal Mail and Shopify subscriptions 😞

JErrota
Shopify Partner
4 0 1

Agreed, Royal mail I assume is the most popular here in the UK, crazy it's not supported. What's weird is 4 of my orders that used Royal mail did actually pull the status through - rest didn't.