Sales aren't showing properly!

[Calciotrici]

Hi all,

We launched our store recently and have received 4 orders in the first day but in the analytics section it is only showing that we have 2 orders. Furthermore, this issue directly translates into the miscalculation of our sales. It should be a higher amount of sales but it is lower due to the other 2 orders not being detected.

Can someone please help/provide insight on this issue as soon as possible?

Thanks in advance!

[Erin]

Hi, @Calciotrici! It's best to speak with us about this through the Help Center. We can't see any of your account information here over the Shopify Community so we won't be able to say for certain why this is happening here. If you contact us through the Help Center we can review this with you in more detail.