TO WHOM IT MAY CONCERN,
I do not have a store, but I shopped at a store within the Shopify realm. Im not sure if this is the right message board or not. But I really need help. I've been sick with pneumonia and in and out of the hospital so it has been very difficult to accomplish what I need to in regards to this problem. Please bear with me. On June 1, 2024, I signed up for Shopify and made a purchase with a store called "*********". It was a very nice and legitmate website. About 5 days after the purchase, I had only received the confirmation email/receipt for Order #1001 for $204.00 approximately for a pair of earphones. I saw there was a way to text the company if I had any questions, and I did so. I got one reply, "what is the problem" to which I explained that I had not received a tracking order for the item that should have been sent to me according to the website within 3 days of a cleared payment. My payment should have been cleared immediately. I texted maybe 3 more times inquiring about my purchase. I paid with one of the Pay in Four companies that I shop with, so the company pays the entire amount and then I pay a quarter of it every 2 weeks. It is paid off in 6 weeks. I only have one $51.00 payment left in a few days. But I didn't ever hear from the company again or receive anything for the money spent. At my wits end because I couldn't figure out how to get help through Shopify without having my own store, I put the name of the company in my google browser trying to find some way to figure this out. My bank had refunded me my first $50 payment but then sent me something saying I would have to work with the merchant from here on out. Anyway, when I did a search, a website popped up that was almost exactly like the website I had used in the Shopify app. However there was a way to email someone and ask for help. I did so and got a very quick reply asking to see my confirmation receipt. I sent it promptly shaking my head because he said our order numbers don't begin #1001. They start with the letter S. Almost immediately the REAL Cambridge Audio USA was able to tell me that I had been scammed and they were being impersonated. Shopify did the right thing for them by immediately taking the website down. I agreed to help them in any way. And they agreed to be there for me if I needed to prove that I had been duped out of my money. But it wasn't that easy for me. The pay in four place put my account on hold. They asked for the receipt and then proof of the texts that I had sent. The website was taken down so I couldn't get proof that I contacted the merchant before I reported a problem. I only have one payment to make now. I've been in and out of the hospital with severe pneumonia. The pay in four finally took my account off hold. But I have now paid $150 and soon will be paying another $50 to a thief from the Shopify app. I feel like there's nothing else that can be done. Please help me. What can I do now?
Signed, XOUT_CYBERCRIME
