Scammed by Shopify

[tacomaparts]

Shopify blocked a large amount of money in my account without any explanation, and I can’t withdraw it. I received a notification in the admin panel stating that the number of chargebacks and disputes on my account has increased, even though no such incidents have occurred—I’m attaching a screenshot of the orders. Instead of providing any adequate information, for over a week they have been telling me that they can’t disclose anything because the information is held by another team, and that team can only be contacted via email, to which they are not responding. I have sent numerous emails with no reply. This situation appears to be a scam, and I need help retrieving my funds since I have fully met my obligations to my customers. Please advise me on which law enforcement agencies to contact in order to recover my withheld funds from Shopify. My business is registered and operates in the USA.

[TheScriptFlow]

Hey @tacomaparts I hope you are doing well.

This is really serious situation and I would be more than happy to solve this issue. If Shopify has with held your funds without a valid explanation and is not responding to your enquiries then here are the actions that you can do.

1. Contact Shopify Support Again. Use live Chat or Phone Support.
2. Request escalation to a manager or a specialist from the Risk Team (which handles account reviews and fund holds).
3. Show proof to them that you have no chargeback or disputes.

Legal and Consumer Protection Actions.

1. Report to Regulatory Authorities.
2. File a complaint at  FTC regarding unfair business practices.
3. Better Business Bureau (BBB): Submit a complaint against Shopify at BBB. Shopify often responds to BBB complaints to maintain their rating.

If Shopify continues withholding your money without any valid reason, you may need to consult a lawyer who specializes in business and e-commerce disputes.