Can I transfer funds without a physical security key for 2-factor authentication?

[Hussien1996]

I'm looking to move money from my Shopify balance to my personal bank account but it's requiring me to plug in my security key USB for my 2-factor authentication? I don't have a physical USB, I know my security name and password though.

[Shay]

Hi @Hussien1996 

In this situation I would recommend reaching out to our live support team to help you investigate this. They can connect with our financial team to look into this alongside you.

To contact our live support please follow this link: Shopify Help Center - Contact Support, sign into your store account, search for your issue and use the contact support button at the bottom of the search results to see all our live support options.