Hi everyone,
I’m reaching out to this community to share a serious issue we’re facing with Shopify and to connect with others who might be experiencing similar problems. My business has encountered significant challenges with Shopify’s handling of our store and funds, and I believe that by coming together, we can push for a more effective resolution.
Here’s a summary of our situation:
Unjust Store Closure: Shopify abruptly closed our online store without providing any clear reason or explanation. This closure has left our business inoperable and has negatively affected our relationship with our customers.
Fund Retention: Shopify is currently holding €3,000 of our company’s funds without any valid justification. This retention has caused severe financial strain on our business and impacted our ability to fulfill orders.
Lack of Support: Despite numerous attempts to contact Shopify through email and live chat, we’ve received no meaningful responses. Our support tickets remain unanswered, and we have not received any resolution to our issues.
Customer Impact: Many of our customers have not received the products they purchased due to these problems, resulting in significant damage to our store’s reputation and trust.
Actions Taken:
- We are in the process of seeking legal assistance to resolve this matter through the courts.
What We’re Seeking:
- Support and Advice: If you’re facing similar issues with Shopify, I’d love to hear from you. Let’s share our experiences and any solutions we’ve found.
- Collective Action: If we can gather enough people with similar problems, we might be able to escalate the issue and prompt Shopify to take our concerns more seriously.
How You Can Help:
- Share your own experiences and any advice you might have.
- If you’re dealing with similar issues, consider joining us in reaching out to consumer protection agencies or legal representatives.
- Let’s work together to ensure that Shopify addresses these issues and improves their support and resolution processes.
Thank you for your attention and support. I look forward to hearing from others who are dealing with similar challenges.
