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Set up Shopify Payments from Scratch

2 0 0

Hey there, 


i set up shopify payments but I added the wrong personal address. Is it possible to re do it? Set up shopify payments from scratch again? Its asking me for address verification but my address is a virtual business address that I used to set up my LTD in UK. Can I somehow just start shopify payment setup from scratch? 

Replies 2 (2)
Shopify Partner
9 0 2

Yes, it is possible to set up Shopify Payments from scratch if you have added the wrong personal address. You can do this by going to the Shopify Payments section in your Shopify admin, and then following these step 

Enter your correct personal address and any other required information during the activation process.

Note that if you're using a virtual business address, it might not be possible to set up Shopify Payments using this address. You may need to provide a physical address for verification purposes. I would suggest reaching to me with store  URL link

Shopify Staff
Shopify Staff
1604 137 281

Hi, @Mushi1!


Welcome to Shopify Community.


We'd be glad to support you with this today. Also thank you to, @ecko_expert, for providing their suggestions. 


Since you have already set up your Shopify Payments account and now need to change your information, you will need to connect with our Support team directly to help intervene. 


Once you reach out, please share your request with our live agents and they can escalate your request to our Shopify Payments team directly. The turnaround time to resolve this can be anywhere from 24-72 hours from the time you reach out to provide some context.


We look forward to supporting you,

Olivia | Social Care @ Shopify 
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