Set up two different fulfilment centres (EU & UK)

[EvieZipster]

Hi everyone,

We've been searching for an answer for a month now but am completely stuck on what to do so hoping someone can advise us!

We have a UK store up and running with a fulfilment centre in the UK. We've had some success with European customers but every time we get an order we panic that they're going to have to pay so much in customs due to brexit.

We've therefore decided to export a lot of stock to a fulfilment centre in the Netherlands so we can serve our European customers directly from there.

However, we are reading so much different information about how to manage this on shopify.

Put simply, we need:

- UK customers to have their orders fulfilled from our UK warehouse

- European customers to have their orders fulfilled from our NL warehouse

In some places we've seen that we need to have two different shopifys, and some sound like we should do this via 'Locations'.

We have the same products in each warehouse, but we have split the inventory in half.

Can someone please provide advice on how they have managed this?

Thank you!

[PluginHive]

Hi @EvieZipster,

You can handle this in Shopify by adding multiple ship from locations and manually choosing the ship from location based on the customer address. But, as you might understand, there will be a lot of manual work as expected. Another option is to use an app like our Multi Carrier Shipping Label app that helps you automate this process. With the app you can automate the label generation process by creating two different locations & zones for UK and Rest of Europe (Netherlands address). You can then choose the UK address for the UK Zone and Netherlands address for the Rest of Europe zone so that the fulfillment is automated based on the customer address. 

You can try the app with a 14-day free trial, and contact our support for any help or directly ring us at 1-831-267-6349.

[EvieZipster]

Hi,

Thanks for your response.

Can you please detail this in more specific explanations "You can handle
this in Shopify by adding multiple ship from locations and manually
choosing the ship from location based on the customer address"

This is exactly what we ar looking for, butt can you please show me how to
do this?

Thanks

[PluginHive]

Hi @EvieZipster,

Sure! Glad to know I could be of help.

You can follow the below steps to handle this in Shopify (consider the images as an example). 

• Ensure that you have all the required "ship from locations" set up under the "Locations" settings in Shopify

• Now, ensure that you have inventory available for all your locations

• Now, when you get an order, you can choose the fulfilment location under each order details as shown below. 

• You can choose the required "ship from address" based on your customer address and fulfil the orders. 

I hope this helps you!

[eupreppingshop]

Hi

Two shops...yes it looks straight forward yeah just use two locations blah blah...it doesnt WORK.

Tried it as have 100s of others read other posts, shopify cant distinguish which location to use so you would have to manually go through each order allocating each one a location, thats one big issue but there are plenty of others such as google feeds...trust me has to be 2 shops.