setting up shopify payments : company verification

[OA7]

Dear Shopify Team,

I have been unable to activate Shopify payments on my store I keep getting the feedback ‘’The business name you entered doesn’t match the business name on the document.’’

The business name on the documents submitted is the same as what is written as the business name on the store admin dashboard.

I would appreciate your advice on how to proceed with activating the Shopify payments for my store as I am not certain where the origin of the mix-up is.

Many thanks

[Nia · Accepted solution]

Hi, @OA7!

I would recommend reaching out to our Shopify Support team who will be able to escalate this through to the appropriate team! 

[LittleBarcelona]

Shopify Support seems to be useless regarding our verification process. We have paid a Professional package in full for a year and we have our Shopify Payments on hold for 2 weeks already!

It is very frustrating just talking to someone (or something) on the chat of Shopify Support that doen't even know what we need to verify our business. Apparently the Verification team doesn't know either since our store is still on hold.

Let's see if someone here can bring some light, but I doubt it.

Maybe our only solution will be driving all the way to the Head Office in Ottawa and see if there is someone there that actually cares about their customers.