ship

CheeseQ4u
New Member
1 0 0

Can't print ups labels 

Reply 1 (1)
Elias
Shopify Staff
Shopify Staff
1729 166 274

Greetings, @CheeseQ4u.

 

Thank you for reaching out and bringing this to our attention.

 

I've taken a look at the UPS shipping labels using my test store. However, I wasn't able to replicate this issue on my end. Just to confirm, did you run into a specific error message? Also, does the issue persist across other browsers and/or devices?

 

If the issue continues to persist, then it looks like we’ll need to access your account in order to resolve this issue. While we’re not able to provide account-specific support via the Shopify Community at this time, we’d be happy to continue assisting you through live chat, email, or callback. Please visit the Shopify Help Center and log in to your account to create a support request.

 

Since the issue could be on the carriers' side, then it is possible that issue would resolve itself by now. Can you check if you're able to print the labels again?

Elias | Social Care @ Shopify 
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