Accepting credit cards, warehouses, and shipping and fulfilling orders
Hi all,
We have just noticed a really strange problem:
When placing more than 1 product in the shopping cart, customers receive an error message saying 'order can't be shipped to this address' and as a result they cannot proceed to shipping method & payment.
- The problem does not occur with only 1 product in the shopping cart (identical address of course).
- The problem is not country-specific, so same issue regardless of shipping country.
- The problem is not product-specific, same problem with different products.
- The problem must have occured after last Saturday (28 Jan.), because that's when we last had an order for more than 1 product.
Any support is appreciated. Thanks!
This problem was solved by updating the weight restrictions in the shipping zones.
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