Shipping address error when buying 2 products

Shipping address error when buying 2 products

Olaf2
Excursionist
20 1 0

Hi all,

 

We have just noticed a really strange problem:

 

When placing more than 1 product in the shopping cart, customers receive an error message saying 'order can't be shipped to this address' and as a result they cannot proceed to shipping method & payment.

 

- The problem does not occur with only 1 product in the shopping cart (identical address of course).

- The problem is not country-specific, so same issue regardless of shipping country.

- The problem is not product-specific, same problem with different products.

- The problem must have occured after last Saturday (28 Jan.), because that's when we last had an order for more than 1 product.

 

Any support is appreciated. Thanks!

 

Olaf2_0-1675069151214.png

 

 

Reply 1 (1)

Olaf2
Excursionist
20 1 0

 

This problem was solved by updating the weight restrictions in the shipping zones.