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Shipping address not showing more than one country on checkout?

Ashton10
Visitor
2 0 17

When checking my site from a customers perspective, my country/region list on the checkout page only has Australia available? I have my shipping zones & rates set up, is there any reason they would not be showing up as an option in my checkout when editing the shipping address?

Accepted Solution (1)

Emily
Shopify Staff
1306 101 189

This is an accepted solution.

Hey, @Ashton10

 

Thank you for reaching out! I am sorry to hear you are experiencing an issue with your checkout. 

 

If a country isn't showing in the drop-down under country it is most likely because you don't have any rates set up for that country. The drop-down in the checkout process populates with countries that have rates set up in your shipping settings. If there aren't any rates set, this will cause that drop down to only show countries that do. I recommend making sure all countries have a rate set up, and if you are offering free shipping, you can add a rate of $0. 

Please let me know if you are still experiencing this issue even with rates set up, and I would be happy to work together to look further into this. Please provide screenshots of your shipping settings to assist better if the issue persists. 

 

Talk soon, 

Emily | Social Care @ Shopify 
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 - Was your question answered? Mark it as an Accepted Solution
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Replies 22 (22)

Emily
Shopify Staff
1306 101 189

This is an accepted solution.

Hey, @Ashton10

 

Thank you for reaching out! I am sorry to hear you are experiencing an issue with your checkout. 

 

If a country isn't showing in the drop-down under country it is most likely because you don't have any rates set up for that country. The drop-down in the checkout process populates with countries that have rates set up in your shipping settings. If there aren't any rates set, this will cause that drop down to only show countries that do. I recommend making sure all countries have a rate set up, and if you are offering free shipping, you can add a rate of $0. 

Please let me know if you are still experiencing this issue even with rates set up, and I would be happy to work together to look further into this. Please provide screenshots of your shipping settings to assist better if the issue persists. 

 

Talk soon, 

Emily | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

nikitaw
Shopify Partner
1 0 1

I am also having this issue 

we have all our zones set up correctly, never used to be an issue

Ashton10
Visitor
2 0 17

I found I had to go into settings, then click on markets & make sure that all the countries I was looking at shipping to were in there! By adding/removing different markets it will add/remove them from you shipping list at checkout!

Hope this helps!

Mahmoud11
Tourist
6 0 2

Thanks a lot for your update!! It took me almost half day to sort it out.. pff

Caymanboy
Visitor
1 0 0

thanks bro that was really helpful!

 

dropship_helps
Shopify Expert
1823 56 280

Thank you so much

Juanitamariee
Visitor
1 0 0

help cant add my own country for domestic shipping on the checkout.. have done everything..

 

lnjbrooks
Visitor
1 0 0

This is the only answer that helped me and solved my problem after researching every video, forum and thread! Thank you so much 

Emily
Shopify Staff
1306 101 189

Hey, @lnjbrooks.

 

Thank you for your kind words! I'm happy you were able to join our community forum and find the answers you were looking for. I would love to learn more about your business! What type of products do you sell?

 

Talk soon,

Emily | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

waqaryounis035
Visitor
1 0 0

I tried the same but still not showing more than one country in shipping

 

Emily
Shopify Staff
1306 101 189

Hi, @waqaryounis035.

 

Thank you for reaching out! I'm sorry you are still having issues with only one country showing in shipping. Are you able to share your URL so I can test it on my end?

 

Please let me know if you have any further questions! 

 

Talk soon,

 

 

Emily | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

BRDE
Tourist
5 1 0

thanks so much Ashton10! This saved me hours. International markets were inactive which lead to a not populated dropdown!

Ijaz
Visitor
1 0 0

Hello,  I am facing the same problem. I have just one country in checkout. Could you please check it for me.
link:  https://shopkapisa.myshopify.com/

 

Anindita
Shopify Partner
675 34 95

Hi @Ijaz 

 

I guess you have to configure your Shopify market. This is done by selecting "Add Markets" from within the Markets settings. To resolve it accurately you can contact Shopify live chat support: https://help.shopify.com/en/questions#/contact/chat 

 

Customer Success @ PluginHive
Shipping Automation | FedEx shipping | Multi-carrier shipping | Shipment Tracking | Australia Post shipping
prince6
Visitor
2 0 0

Bathong... Anindita thank you so much it works. i been trying to fix this for 5 days until i met your comment..Thank you so much

prince6
Visitor
2 0 0

Hi Emily.. i did set up the rates but am still experiencing the same problem. Please help

 

Sameer32
Visitor
1 0 0

Hey after doing that also i have the same issue 

 

beautoday
Visitor
1 0 0

Hi, I have the same problem, even that I have all rates set up for all countries, 

Thank you

 

darshanpatel1
Excursionist
24 0 5

Thankyou so much for your reply this is really helpful 

appreciate it 

dropship_helps
Shopify Expert
1823 56 280

Hi @Ashton10 

 

Please enable international markets in your Shopify shipping settings.  

 

https://help.shopify.com/en/manual/markets/managing-markets#editing-the-countries-or-regions-within-...

IMSGP
Visitor
1 0 0

This really helps! Thank you!!!

nicholaschanda
Visitor
1 0 0

Hi, i was having the same problem i=until i noticed that my markets were not set to all countries. In the shopify admin, head over to setting and click on markets, then on "add markets" at the top right corner.