Shipping at check out not working for certain states

[CheeseinFlorida]

I had a customer message that she could not complete her order as a message states we do not ship to Kentucky. (even though it is turned on in the Manage shipping section) my marketing guy and myself trouble shot and noticed  few other states did not work either. Same message at checkout.  We are stumped, any suggestions, turned of reset the managing section, tried numerous addresses from same state. please help

[DigitalArtisans]

Hello @CheeseinFlorida !

If you have the rates set up so that they depend 100% on the price of the items in total in the cart instead of weight, check your settings under Settings > Shipping > Shipping Profiles and make sure that you've got all possible cart totals covered.

What I mean is that all cart totals from $0.00 to unlimited have rates assigned to them.

Since you don't have any weights assigned to your products, any weight-based rates will fail and not show up at checkout either. make sure all your weight profile rates are based on price only.

Once you've confirmed the rates cover the prices or weights at checkout and the regions, the second thing  would check is to check those carts that have been abandoned and test the addresses out. If your customer has entered their address information and abandoned the cart due to not being able to complete the order at shipping, you can access those exact carts under Orders > Abandoned Checkouts.

Hope this helps!

Thanks,

Digital Artisans