Shipping carrier - Dropdown selector entry Österreichische Post suddenly missing

[Valentin_W]

Hi,

when adding a tracking link to the order, there was always an entry in the dropdown selector for "Österreichische Post" (Austrian Post) as shipping carrier. However, this entry is missing now since last week and only "other" can be selected. Is it possible to re-add this entry? The default URL for the tracking link is: https://www.post.at/s/sendungsdetails?snr=

Thank you, BR Valentin

[Imogen]

Hey there, @Valentin_W! Thanks for taking the time to reach out to the Shopify Community Forums with your tracking situation here. My name is Imogen. It's good to meet you!

Thanks for outlining this situation for us. I don't see any information available in my resources around Australia Post being removed as an existing tracking option. If possible, can you please reach out to our Authenticated Support Team via our Help Center so we can collect some additional information around this order? Reaching out to us via our Help Center lets us get you authenticated so we can access your account in real-time, and will allow us to do some more in-depth troubleshooting than we can here in the Community. Being able to look into this order and run it past our Shipping Team if needed would be incredibly helpful in looking into this loss of functionality.

[Valentin_W]

Hi Imogen,

thank you for your fast reply. To clear things up: the postal service that is missing is Austrian Postal Services (not Australian) 🙂
Maybe you ca recheck it?

BR Valentin

[Imogen]

Thanks for correcting me there, @Valentin_W! I appreciate that!

I did a quick check of my resources here and I'm not seeing any mention of changes being made in relation to selecting 'Austrian Postal Service' being removed as a selectable option! I do recommend taking the steps I outlined in my previous post so we can get you authenticated and take a closer look at this order + run it by our Shipping Team to see if they have any insights. 

[Valentin_W]

Created ticket #49857321

BR Valentin

[Imogen]

Thanks for following up and letting us know you've created that ticket, @Valentin_W! Our Authenticated Support Team will get in touch with you ASAP and explore things in more-depth than we can here in the Forums to see what's occurred!