Shipping carrier

antiggo
Tourist
3 0 6

Hello. I would like to add a custom shipping carrier. When I use "Other" option, then in the order info my customers seeit says the "Other tracking number". Also I would like to just add the tracking code and have it pasted into the tracking URL automatically. Is there a way to add a custom-made shipping carrier?

Replies 59 (59)
Trevor
Community Moderator
Community Moderator
3210 432 737

Hey, there. 

When adding your tracking information, you have the ability to select your courier from the list of available couriers. This allows your tracking number to be attached to the proper URL so that your customer is redirected when they track their option. 

In the event that your courier doesn't appear, you would need to use the "other" as we don't currently provide the option to add other couriers to the pre-generated list. For this, you can enter the URL of the courier, and enter the tracking number so that your customer is redirected to the courier's site to track their package. That said, from my knowledge, this should appear normally to your customers, so if they are seeing "other tracking" then I'd be happy to look into that further. Would you mind posting a screenshot of what you're referring to?

Additionally, If you wanted to follow up below with the name of the courier you primarily use, then I can pass that up to our teams for further review. Should they be able to add this courier to the list, then they will make sure to include it in an upcoming update. 

If there's anything else I can help with please don't hesitate to reply back and I'll happily help out!

Trevor | Community Moderator @ Shopify 
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antiggo
Tourist
3 0 6

Hello Peter,

Thanks for your reply. The shipping carrier that I'd like to have is PostNL.

This is what happening, I create a custom shipping carrier when I fullfil the order, I add it as "Other":

And this is how customers sees it, "Other tracking number":

 

 

Trevor
Community Moderator
Community Moderator
3210 432 737

Hey, again!

Thank you for the screenshots, that was super helpful in determining how to get this fixed up. The "Other tracking number:" that appears on the thank you page is tied to your themes language. This area pulls in the "company" name which in this case would be "other." To fix this, you'll want to navigate to Online Store/Themes, select "Actions," then "Edit language." Once here, you can search "tracking" which should pull up a "Company tracking number" field. If you type in "tracking number" this should alter how it appears on the thank you page. 

As for PostNL, I'm happy to send this courier up to our teams to see if this is a courier that we can get added to the list to make this process more efficient for you. 

Let me know if there's anything else I can help with!

Trevor | Community Moderator @ Shopify 
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antiggo
Tourist
3 0 6

Hello Peter, 

Thanks a lot, I will do that.

It would be great to add PostNL as it is quite popular here in Netherlands where my store operates. Meanwhile is there a way to edit an existing carrier (that I don't need), modify it into PostNL by changing the tracking URL and carrier name? Otherwise I will have to type in the tracking URL every time (besides the tracking number).

Trevor
Community Moderator
Community Moderator
3210 432 737

Hey, there. 

I'm afraid not. The shipping options that are there can't be changed, so this process would require choosing "other" and pasting in the respected information. I've sent up your feedback to our products team, so I'm hopeful PostNL is something we're able to add in the future. 

 

Trevor | Community Moderator @ Shopify 
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Whimsigirl
Shopify Partner
4 0 15

I cant belive that after all this while we still cant add custom shipping carrier to fulfill our orders. Ive been using workarounds for a few years just to solve this issue. But the workarounds will always limit what we can do in other areas. 

Isn't it time that Shopify realizes their merchants operate in many different countries, each with their own different shipping carriers?

Trevor
Community Moderator
Community Moderator
3210 432 737

Hey, @Whimsigirl

 

Thank you for taking the time to express your feedback on a feature that is important to you and your business. As is stands, the only way to add other courier information is by using the "Other" option found within the dropdown menu. Our teams are always working on new features, and improvements to better assist our merchants who use our platform every day. I've already sent your feedback up to our products team and added your vote to the existing feature request so they are aware there is further interest in getting this added to the platform. 

 

Let me know if you have any questions. 

Trevor | Community Moderator @ Shopify 
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hwong18
New Member
1 0 1

Are you able to look into adding DayLight Transport to the carrier options as well so we don't have to keep selecting "Other"? Thank you.

Trevor
Community Moderator
Community Moderator
3210 432 737

@hwong18 

 

While I can't guarantee that we'll be able to get this added, I have requested that we add Daylight Transport to the list of available couriers. Should this be a courier our teams can implement, then they will ensure that is inserted in a future update of the platform. 

Trevor | Community Moderator @ Shopify 
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Whimsigirl
Shopify Partner
4 0 15

Hi Peter, 

Thanks for the pretty standard reply. I just think its about time this "feature" is added. 

Pretty basic/standard stuff which has been requested for years. 

 



MohsinAhmed
New Member
2 0 1

Hello Peter,

Would you please be kind to check if ARAMEX can be added as a carrier in the carrier list for tracking. Appreciate your support.

PluginHive
Shopify Partner
796 31 90

Hello, 

 

You can check out the Shipment tracking & notify app. Once you fulfill the orders along with the tracking number and "Other" option, Shopify sends a confirmation email to your customer along with the link to the order status page, where they find the "Other tracking number".

 

If you use the app, when your customer clicks on the tracking number, it will redirect to the app's tracking page, where accurate tracking information will be provided based on which carrier you are using since the app automatically identifies the carrier.

Customer Success @ PluginHive
Shipping Automation | FedEx shipping | Multi-carrier shipping | Shipment Tracking | Australia Post shipping
JohnRow
Tourist
3 0 2

Hi Peter,

 

Can you please ask for Parcelforce to be added to the drop down list 

Jenny20
New Member
1 0 1
Can you please try to add to your list of couriers ESTAFETA, it is mexican and would be very helpful to us! Thanks
TungDao
Shopify Partner
257 10 35

Hi @antiggo 

Was your issue solved yet? If not, I found this writing about Shipping carrier https://avada.io/shopify/docs/how-add-calculated-shipping-rate-shopify.html

Hope it could help you!

By the way, this is a list of shipping guidelines for Shopify stores. If you have any problem with shipping, you can find a suitable solution on it.

Avada is an e-commerce solution provider based in the heart of Vietnam where the best developers unite. Founded in 2017 by Mageplaza, Avada is responsible to complete the mission to help 1 million online businesses grow revenues.
PluginHive
Shopify Partner
796 31 90

Hi @JohnRow 

 

You can use the Multi Carrier Shipping Label app in case you are using ParcelForce to fulfill your orders. Since Shopify doesn't diectly support shipping process with ParcelForce, it would be better to use the app that will help you handle shipping & tracking process with ease.

Customer Success @ PluginHive
Shipping Automation | FedEx shipping | Multi-carrier shipping | Shipment Tracking | Australia Post shipping
JohnRow
Tourist
3 0 2

That app doesn't support parcelforce 

PluginHive
Shopify Partner
796 31 90

Hi @JohnRow ,

 

Parcelforce works fine with the Multi carrier shipping label app. Did you face any issues with the integration of the app with Parcelforce? 

If so, please do contact our customer support

Customer Success @ PluginHive
Shipping Automation | FedEx shipping | Multi-carrier shipping | Shipment Tracking | Australia Post shipping
Stickerland
Tourist
3 0 3

Hi Peter,

Is there a way one could change "Other" to "ShopName"?

This way, instead of selecting "other" from the dropdown, I could select "ShopName" and the display will show up as "ShopName tracking number:"

This simple edit could help many of us on this thread.