Shipping Condition weight based - change from lb to kg

[SpotOnForMe]

Item weight in kg

Hello, Kindly help me with this. Is there a way to change these units to KG instead of LB because my products and courier company charges are based on KG. So my products Units are stored in KG.

[Nick · Accepted solution]

Hi @SpotOnForMe,

Nick here from Shopify. Great question! 

Your store would only be able to show one unit system throughout the store, but you can change this if you should wish. You can change it by taking the following steps: 

Shopify Admin > Settings > General > Standards and Formats > Unit System 

It should like this: 

Once you change the Unit System, you can change the weight unit to lbs for your store and it should show up in your shipping settings. 

Shopify also has a guide for this going into more detail which you can see here. 

All the best, Nick

[DCEE]

Hi @Nick,

We have the setting configured correctly (Metric+Kg),

but when we go to the shipping details we are only seeing Imperial weight as 'Ib' ?

Have we missed something else?
 

[Nick]

Hi @DCEE,

There is a workaround for this which has worked for other store owners previously. Can you try these steps please: 

1. Default Weight Unit (Option 2) pictured below, to a different value.
2. Save this, then change it back to the desired value and save again.
3. This should force a correct update, and new shipping rates created should now show the correct weight unit.

If this doesn't work, let me know and can find a way to take a closer look into this for you! 

[shahbazmirza]

Hi,

I've tried all of the options above but no matter what I try, the shipping profile always shows amounts in oz as opposed to kg.

I changed the unit settings in general settings from kg to oz to kg again to force correct the settings but still in shipping profile rates it shows oz instead of kg.

[Nick]

Hi @shahbazmirza,

Sorry to hear that the above troubleshooting isn't working for you. We're currently unable to look into account specific queries via the community right now and because of that, could you reach out to our support team directly and one of our advisors can look into this a little deeper with you as to why it might be happening. You can contact the support team directly here to log in and talk to someone in real time about this.

[etib]

What is the answer to this? I still have the same issue as described above. My site in metric kg but shipping weight are shown in lb.

This is a very quick fix for your IT team. Can't they fix this? This does not look professional.

[Nick]

Hi @etib,

I replied with a possible soliution/ work around in the thread above. However if this doesnt work for you, your best next step is to reach out to our support team directly and someone can look into this with you directly and in real time to see what might be happening for you on this. I have let the the higher technical support team know about this issue also and they are looking into why it might be happening. I completely understand how it might not look professional also. We can't help with account specific questions within the community right now for privacy and security reasons, and you can contact the support team directly here to log in and talk to someone about it!

[Amanisha]

Did This problem get solved? In my case I am not being able to change the unit from kg to lb. Tried everything. The unit system is in the Imperial system.

Please suggest.

[shahbazmirza]

Hi, I didn’t solve it with Shopify but managed to solve it myself.

Step 1: Remove all your existing shipping rates
Step 2: Go to the units and switch this back and forth to the right metric i.e. change it to lb then change it to kg
Step 3: Go back to the shipping rate section and create new shipping rates and it should appear in kg

[DCEE]

Ok this is what worked for me.
1) In the settings we had Metric and KGs selected.
2) Changed the settings to Grams and Saved
Note, no change in the Shipping weights after saving
3) Changed back to KGs and Saved

Whilst this retained the old rates in pounds, I could add new rates in KGs

[Hilaryh]

Phew, this finally worked for me too - thanks for the advice, I don't know what I would have done without this thread!

[ShazC]

Thanks! This has now worked for me too , using new Shopify 2.0 - Dawn , but had to delete all existing rates first. Can Shopify not add a note in for UK users?

[DCEE]

@Nick Thanks - Had a chat with support before your reply and resolved the issue by changing the measurements. It required a few changes back and forth to other units to get the system to update correctly, but all is good now. 

[Nick]

That's so great to hear you got it sorted out @DCEE!

If you want, can you share those steps you took to make this change so others in the community can see and come across it also. It might help some other store owners who are experiencing the same problem. Thanks so much!