Shipping Condition weight based - change from lb to kg

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SpotOnForMe
New Member
4 0 0

Item weight in kgItem weight in kg

 

Hello, Kindly help me with this. Is there a way to change these units to KG instead of LB because my products and courier company charges are based on KG. So my products Units are stored in KG.

Accepted Solution (1)

Accepted Solutions
Nick
Community Moderator
4247 422 884

This is an accepted solution.

Hi @SpotOnForMe,

Nick here from Shopify. Great question! 

Your store would only be able to show one unit system throughout the store, but you can change this if you should wish. You can change it by taking the following steps: 

Shopify Admin > Settings > General > Standards and Formats > Unit System 

It should like this: 

20-07-ealhk-xblip

Once you change the Unit System, you can change the weight unit to lbs for your store and it should show up in your shipping settings. 

Shopify also has a guide for this going into more detail which you can see here

All the best, Nick

Nick | Community Moderator @Shopify 

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Replies 14 (14)
Nick
Community Moderator
4247 422 884

This is an accepted solution.

Hi @SpotOnForMe,

Nick here from Shopify. Great question! 

Your store would only be able to show one unit system throughout the store, but you can change this if you should wish. You can change it by taking the following steps: 

Shopify Admin > Settings > General > Standards and Formats > Unit System 

It should like this: 

20-07-ealhk-xblip

Once you change the Unit System, you can change the weight unit to lbs for your store and it should show up in your shipping settings. 

Shopify also has a guide for this going into more detail which you can see here

All the best, Nick

Nick | Community Moderator @Shopify 

 - Was my reply helpful? Click Like to let me know! 
 
- Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

View solution in original post

DCEE
Tourist
3 0 1

Hi @Nick,

We have the setting configured correctly (Metric+Kg),

Shopify-settings.png

but when we go to the shipping details we are only seeing Imperial weight as 'Ib' ?

Shopify-weight.png

Have we missed something else?
 

Nick
Community Moderator
4247 422 884

Hi @DCEE,

There is a workaround for this which has worked for other store owners previously. Can you try these steps please: 

  1. Default Weight Unit (Option 2) pictured below, to a different value.
  2. Save this, then change it back to the desired value and save again.
  3. This should force a correct update, and new shipping rates created should now show the correct weight unit.

08-22-m95tb-ghvkc

If this doesn't work, let me know and can find a way to take a closer look into this for you! 

Nick | Community Moderator @Shopify 

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- Was your question answered? Mark it as an Accepted Solution
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shahbazmirza
New Member
2 0 0

Hi,

I've tried all of the options above but no matter what I try, the shipping profile always shows amounts in oz as opposed to kg.

I changed the unit settings in general settings from kg to oz to kg again to force correct the settings but still in shipping profile rates it shows oz instead of kg.

Nick
Community Moderator
4247 422 884

Hi @shahbazmirza,

Sorry to hear that the above troubleshooting isn't working for you. We're currently unable to look into account specific queries via the community right now and because of that, could you reach out to our support team directly and one of our advisors can look into this a little deeper with you as to why it might be happening. You can contact the support team directly here to log in and talk to someone in real time about this.

Nick | Community Moderator @Shopify 

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- Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

DCEE
Tourist
3 0 1

@Nick Thanks - Had a chat with support before your reply and resolved the issue by changing the measurements. It required a few changes back and forth to other units to get the system to update correctly, but all is good now. 

Nick
Community Moderator
4247 422 884

That's so great to hear you got it sorted out @DCEE!

If you want, can you share those steps you took to make this change so others in the community can see and come across it also. It might help some other store owners who are experiencing the same problem. Thanks so much!

Nick | Community Moderator @Shopify 

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- Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

etib
New Member
2 0 0

What is the answer to this? I still have the same issue as described above. My site in metric kg but shipping weight are shown in lb.

This is a very quick fix for your IT team. Can't they fix this? This does not look professional.

Nick
Community Moderator
4247 422 884

Hi @etib,

I replied with a possible soliution/ work around in the thread above. However if this doesnt work for you, your best next step is to reach out to our support team directly and someone can look into this with you directly and in real time to see what might be happening for you on this. I have let the the higher technical support team know about this issue also and they are looking into why it might be happening. I completely understand how it might not look professional also. We can't help with account specific questions within the community right now for privacy and security reasons, and you can contact the support team directly here to log in and talk to someone about it!

 

 

Nick | Community Moderator @Shopify 

 - Was my reply helpful? Click Like to let me know! 
 
- Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog