shipping cost report

natureniche
Tourist
4 0 19

Is there a way to export, or even an app that can export your shipping data? I'd like to export the size of box I used, the actual weight, and the price I actually paid. 

Replies 44 (44)

ThankedRapier4
Tourist
8 0 25

I'm wondering the same thing. I have an issue where I offer a free shipping discount for orders over a certain revenue threshold, but because the customer pays $0.00 for shipping, this is reflecting as a $0 shipping cost to me in the app I use to track profits.

My customers pay dynamic prices pulled directly from USPS and UPS based on their location, so I don't have a flat shipping rate to apply to all orders as an additional expense in my reporting. I need a way to easily export my actual incurred shipping costs for a given order (not just the aggregate shipping invoice).

bbaum2
Visitor
2 0 7

We'd also love to have the shipping cost data exportable.. 

alexstonehouse1
Excursionist
19 0 47

Yes, why are there no reports on shipping costs? I want to be able to pull a report on what I'm spending on shipping, as well as my average package cost. I also offer free shipping over a certain amount but that doesn't mean MY shipping is free. Need to be able to keep tabs on my profitability.

SansTentacles
Tourist
6 0 3

Adding my support to this as well -- it'd really help me out to be able to pull the actual shipping cost I paid for "free shipping" orders. I can't get an accurate profit without that number, unless I go order by order which. . .I'm not going to do.

Please please add this!

Ckinne
Visitor
1 0 4

I agree with the others and frustrated to learn this is data is not easily accessible. i just started using the shopify shipping and this is a very disappointing frustration. I change my process over to Shopping Shipping to make things easier - now I will have to do more back-end work to make sure my accounting/bookkeeping is correct. Please add this report!

BeProfit_App
Shopify Partner
75 1 4

Hi @ThankedRapier4 (and everybody else who has taken part in this thread!),

The BeProfit - Profit Tracker app could be exactly what you're looking for.

You'll get a dashboard that lets you track and analyze your profits and expenses including shipping costs, marketing, production, and more (you can manually enter expenses as well).

The app automatically pulls Shopify shipping profiles and even lets you create new shipping profiles and shipping zones for full customizability. You'll also get a full breakdown of how much you paid for shipping and how much the customer paid for shipping for every order. You can watch a short explainer video of how BeProfit tracks shipping costs, here.

While it's extremely useful for tracking shipping costs, BeProfit offers many more advanced features to help make sense of all your shop's data to accurately calculate your bottom line.

You can use BeProfit to:

  • Track your profit history over time
  • Get intuitive visuals and graphs
  • Understand complex business metrics
  • Connect metrics once with smart integrations
  • Spot what factors need improvement to increase profits
  • Make data-driven decisions to optimize your store

 

Try BeProfit and let us know if you find it helpful. Plus, if you have any suggestions on how we can improve the app, we're always happy to get feedback!

APGarcia
Tourist
4 0 6

I'm adding my agreement on needing this report in a much more detailed and concise way for accounting purposes.  You can't even pull it in the upgraded version with custom reports.

alexstonehouse1
Excursionist
19 0 47

The only real work-around I've found (after working closely with a Shopify rep for other solutions for a few weeks, looking at paid apps, etc) is to download all my bills for the period and enter the shipping costs into an excel spreadsheet, and generate totals and averages that way. Cumbersome but at least we can track it. Seems crazy though and a waste of my time since obviously the numbers are there, we just need a report.

ThankedRapier4
Tourist
8 0 25
I don't really use this any more since I've moved to having Amazon fulfill
my orders, so the shipping costs are all reflected in Amazon's dashboard
now rather than Shopify, but when I was using Shopify Shipping, I would
just look at my finance report for the month. It contains the total amount
spent on shipping costs, and I'd just plug that number into my profit
tracking app as a one-time cost at the end of each month.

It screws with your 30 day view a bit since it takes another whole month
for the massive "cost" to trail off rather than being evenly spread over
each day, but it was at least enough to give me a sort of end of month
snapshot of my actual profit.

Given that you can actually see what you paid on each order, I have no idea
why it should be so difficult for Shopify to pull information from that
field or why anyone thought it was a good idea to pull from the field that
shows what you charge the customer.
alexstonehouse1
Excursionist
19 0 47

FYI I learned this yesterday from a long chat exchange with a Shopify rep:

From your owner account, you can go to Settings --> Billing --> View Finance Overview (at bottom) to get a generalized shipping cost total for whatever time period you'd like. Ok good.

BUT I also learned  - and feel this is potentially a HUGE issue with transparency on Shopify's part - that any additional/secondary shipping charges (such as dimensional weight adjustments, returned packages fees, and address adjustment/change fees) also just get lumped into this one "Shipping Fees" category and there is no other way to find or view those additional charges except by looking back into past individual orders to check their Timeline feeds. How can anyone be expected to do that? How do I know I'm being charged appropriately and where I need to make adjustments to my own shipping process in the future?

That is totally unacceptable and I encourage others to contact Shopify and make some noise about this.

A simple fix, if Shopify is not willing or able to provide comprehensive bills, is that the carriers can send me bills directly for any additional charges so I can evaluate and pay them. We would just pay the initial label cost through Shopify.

Layali
Tourist
10 0 9

Thank you for bringing this up! 

I was just checking my billing info and can't believe that I can't see details on voided labels and other adjustments!

I am truly concerned now about the voided labels whether I am getting a refund for them as the billing is not showing any of that, just billing twice for the same order.

I hope Shopify would fix this soon.

alexstonehouse1
Excursionist
19 0 47
Thanks Layali - Right?! Please reach out to Shopify via support chat or
email and submit your feedback, they only change things when they hear
enough noise about it! Thanks.
msnicole1
Visitor
2 0 4

Ive reached out extensively. They don't care. They say you have to hire an expert. The fact they can't produce a viable report where they have taken your money on a daily basis is horrible business. I'm switching platforms based on this alone after almost 5 years with Shopify. 

 

Bradley_Harris
Tourist
4 0 5

We're going through the same laborious process right now. Ideally we could enter a shipping cost when fulfilling an order in Shopify, since rates fluctuate daily between our suppliers and we charge a flat shipping rate (based on product type) on the order. Although it all (hopefully) averages out, this is really what I would feel most comfortable with for an accurate P&L. 

cmart720
Tourist
6 0 28

Here's the workaround I came up with -- and part of me dislikes how resourceful we are as entrepreneurs, because that means we will find a way when Shopify is lacking features and solutions they should really have. The reporting, for instance, is terrible!

There's an app in the Shopify app store called ReportPundit. I'm squeamish about giving my data to 3rd party apps, but Shopify is too worthless in the reporting area that I am just biting the bullet. Using the app, you can create the reports you wish Shopify offered.

I created a report with the following fields:

  • Order number
  • Order date
  • Fulfillment date
  • Shipping label amount (Created)
  • Shipment Status (has it been delivered? in-transit? etc.)
  • Product Title
  • Quantity

The key here is the "shipping label amount (created)" field, which shows the price you paid for the shipping label.

I'm finding a lot of uses for the app.

Their support chat is also really helpful and will create reports for you if you tell them what you're looking for.

APGarcia
Tourist
4 0 6

This is really helpful.  I hadn't found Report Pundit yet, but I think it does give me the report that I need.  I hate that you have to pay for the app add on, but probably worth it since Shopify won't give us the report we need. 

Thank you!  

cmart720
Tourist
6 0 28

I'm not excited to rely on / pay for a 3rd party app either, especially when it seems like something Shopify should have built in. (note there is a 14 day trial)

I've justified ReportPundit because I am now using multiple really helpful reports:

  • a shipping status report -- especially with massive covid USPS shipping delays, I want to know, all at a glance, which packages have been delivered / not delivered. This is why I found ReportPundit in the first place
  • a sales tax report -- shows me how much sales tax collected each month (for the states I have to remit sales tax)
  • UTM report -- show me which of my marketing efforts are working
  • Shipping label expense report -- and yes, now, this report, for tax reasons

 

Chris

alexstonehouse1
Excursionist
19 0 47
Thanks all - It's a shame to have to pay additional for a basic (and needed
for tax purposes) report. And this still unfortunately doesn't report any
additional shipping fees (that get tacked on after purchasing/sending out a
label) like if the address needs to be corrected or if UPS makes
weight/dimension audits or packages are returned. When you work directly
with UPS and have your own account, they give you a full report and
breakdown of fees, which in Shopify just disappears into the depths of your
past order timelines. Unless you want to go back and check every single
order after it's been delivered, you'll never know the full extent of your
shipping charges. THAT is the main problem here for me.
Craig917
Tourist
3 0 4

Thank you for sharing this. I'm sitting down to do taxes and have just discovered that Shopify reporting doesn't show the cost of labels printed. I'll look into the app you suggested. I will also give Shopify reps a call to make some (polite) noise.

Craig917
Tourist
3 0 4

UPDATE

I just spoke with Shopify support, and they figured out a way to get the info:

1. go to Settings > Billing

2. Choose the bill you need

3. Click Shipping - It should show a number of "items", which are the shipping charges.

4. You can export each month as a CSV.

Not as neat and tidy as a single report, but not crazy either.

Hope that helps.

alexstonehouse1
Excursionist
19 0 47
Hi Craig917 - that solves the problem of an average cost per package - I
also do this bill by bill (not a big deal this time of year when I have 4-6
bills per week, but during the holidays I have close to 20 bills per week,
which is an insane amount of extra work during such a busy time).

It does not, however, provide a report or any numbers related to additional
fees UPS may have charged (weight/dimension adjustments, address changes,
return charges, etc). So still no way to see that or have any transparency
around our true/final shipping costs.
Craig917
Tourist
3 0 4

I'm right there with you @alexstonehouse1. It's a workaround for something that I thought would be a standard part of the reports Shopify creates. But it's definitely not scaleable. And don't even get me started on the adjusted shipping charges. I'm sure there's a way to report it all simply and accurately. I'll post an update here if I find it. Best of luck to you.

Bradley_Harris
Tourist
4 0 5
Agreed, this should definitely be built into Shopify's reporting
functionality.

Although our company is moving to manufacturing our products, currently we
dropship with multiple suppliers, using all of their own carrier accounts,
so an ideal solution would be to add a shipping charge when fulfilling the
order.

Any other dropshippers out there having a similar issue with other
workarounds?
MIYOly
Visitor
1 0 3

Seems that the shipping and payout are in the order information, why don't they appear in the export of the orders.  I do fulfillment for myself and others and need costs allocated by order.  This in addition to obvious need for allocating fees and shipping for tax accounting purposes.   This seems worse than paypal, I thought that was impossible. 

 

Bradley_Harris
Tourist
4 0 5

I love this workaround.

Are there any other dropshippers out there using their supplier's carrier accounts like us?

In this case, our supplier emails us with an invoice for each order with total charged including the shipping price charged.  In this case, what we are actually looking for is a way to tracking shipping charges per order. Our current process includes adding a comment on the order of the shipping price charged for our monthly P&L, but this is becoming more of an accounting burden and not scalable as we grow to a few hundred orders per month.

If I am alone in this fulfillment challenge that I will accept my fate and look for custom solutions, but hoping that is not the case!

Thanks, stay safe everyone.
Brad

Nathan_Kanemoto
Visitor
1 0 0

this report doesn't show the order number so you can't even do a vlookup to update your shipping costs per order.

Project108
Tourist
5 0 0

As an eCommerce company, we use ShipStation for all of our shipping needs. With ShipStation we can easily supply customers with immediate shipping information and keep our ship team on track. What do we like best about ShipStation? Check them out: 

www.shipstation.com

*ShipStation ties in well with our Shopify account.

*The wide variety of shipping company’s allow us to ship internationally and within the US.

*Daily reports allow the ship team and management team to view Pending and Current Orders, Orders waiting to ship, Orders shipped, Stores from Orders shipped, and more.

*We operate our own online store as well as a store on Amazon and eBay seamlessly with ShipStation.

*ShipStation works on all platforms — PC, mobile devices, etc.

*Monitor inventory levels.

*Easily communicate with customers on their orders and shipments.

*Generate automatic communications with the Ship team and customers.

*Adding and changing products with ShipStation is not hard.

*Shipping labels print easily.

*API functions and procedures work well across operating systems and applications.

*There are all kinds of training videos for ShipStation online.

jdesane
Visitor
2 0 2

How is this not a report included with Shopify. @Shopify, please step your game up to allow us to run our business like a business without having to give data to 3rd parties. 

Hgutierr
Tourist
6 0 15

@Shopify This is a basic report needed by all. please provide a response as to when you will include this... is it part of shopify 2.0?

 

 

Hgutierr
Tourist
6 0 15

 This is a basic report needed by all. please provide a response as to when you will include this... is it part of shopify 2.0?

 

 

brohrich
Visitor
2 0 1

Easy Reports now supports exporting this data now as well.

 

The devs have been supportive in helping to solve the issue created by the data not being presented by Shopify.

fitbody
Explorer
47 0 26
Click to expand...
Why has this not been taken care of yet. I'm sick of being told by Shopify reps to "report it" and it will be taken note of!?!?!? Ridiculous for such a large platform not to have basic reporting to reference profits etc.

perirose
Visitor
1 0 1

Just had to troubleshoot this for my taxes. Easiest way that I did it is to go to:
> Finances
> Billing
> Select the billing statement/cycle that applies to your search. (For me, I selected each month of the year I wanted to run a report on so I could get a whole year snapshot.)
> Export CSV File (top right)

From there you will sort by "Shipping" and then just do a simple excel equation to add up everything you spent on shipping.

Obviously not as simple as having Shopify pull this report automatically but this whole process only took me a few minutes and does not require any third parties.

 

alexstonehouse1
Excursionist
19 0 47
THANK YOU! This is the most helpful feedback I've seen so far, I'm sorry to
have missed that billing report for so long. Cheers.
Christopher_Cr2
Explorer
57 0 18

I am pretty tech inept LoL but in my fumbling around I discovered an easy way to generate the report.

go to:

- Billing

- View all billing history

- In the upper right click on Export CSV

- You then have the option of choosing dates. Chose Jan 1 - Dec 31.

- You will then have to sum the shipping expenses column,

 

The report also includes fees for apps used for shipping like Boxify and Amazon Integration Plus.

 

Hope this helps. Amazon support had no idea.

alexstonehouse1
Excursionist
19 0 47
Yes, I discovered that as well from others sharing - appreciate the note.
The main issue I still see is that UPS will charge fees if your
weight/dimensions/address is slightly off (or if a package is returned to
sender, etc) BUT there is no way to see or track those fees without
revisiting every individual order weeks later.

So it's not possible to make internal adjustments or know what you're
actually being charged for under the label of "shipping".

We do keep an eye on average shipping cost per package to make sure nothing
is totally out of hand, but there's no way to track or correct for those
details or to make sure those side/after charges are legitimate.

Thanks all for your responses!
-Alex

RowMac_CS
Tourist
11 0 4

@Shopify has this been resolved yet? Still need this built into reports so that I can properly (and easily) review true profit margins per order. 

Abby14
Visitor
3 0 0

Under the Admin homepage: go to Finances > Billing. 

Under Recent Bills, click "View all Billing History"

 

Now the key is to Export to CSV File at the top. 
Click Bill by Date > Export Bills. 

 

Once you have the Excel file open, it will break down all charges by Shipping, Apps, etc. and you can view the report as needed for Accounting. 

BjornD
Shopify Staff
10 0 2

Hey Everyone,

 

We just launched two new reports for Shopify Shipping labels that might also help you:

1. Shipping Labels

2. Shipping Labels Over Time

 

You can now see and export your shipping label costs per order along with other metrics such as average label costs over time.

 

The bills are always most accurate for any financial reconciliations, but these reports will give you a quick, high level overview of your costs and how they might change over time.

 

Thanks for all the great feedback!

Bjorn

To learn more visit the Shopify Help Center or the Community Blog.

mikeyonaboat
Tourist
8 0 6

Thank you @BjornD for letting us know. This is very helpful! Can we please have one more useful filter? I see we can filter the table for origin zip code, origin country, but it would be best to have the actual Shopify Shipping Location! This makes it easy to pull all the postage used for a specific fulfillment location. If the zipcode is already in there, hopefully isn't too hard to add in the origin name (the Shopify location name)

BjornD
Shopify Staff
10 0 2

This is great feedback, thanks @mikeyonaboat! I've passed it along to the team that's responsible for these filters and views.

To learn more visit the Shopify Help Center or the Community Blog.

arieswen415
Shopify Partner
20 5 3

Do the new reports not include shipping cost fulfilled by 3th-party app such as ShipStation? I mainly use ShipStation to fulfill orders, and I don't see Shipping Labels or Shipping Labels Over Time reports. I also don't see shipping cost in the billing history CSV files.


If this is the case, how can I extract shipping cost per order or see the overall shipping costs on Shopify?

Myhorsebox
Visitor
3 0 0

Deleted

DavidNZSSI
Pathfinder
77 4 9

Not an idea solution perhaps, but in Shopify you can generate a "Package Sent" report which shows you most of what's being asked here: cost of the shipping, package type etc. Let me know if you'd like more info.